Job Description Summary

Job Description

Roles and Responsibilities

• Facilitate fullcycle parts order management including order intake entry into internal ERP systems and coordination with customer portals and systems.
• Act as a primary point of contact for customer inquiries order status updates and issue resolution working closely with internal operations planning and logistics teams.
• Execute sourcing activities by placing and managing purchase orders following up with suppliers resolving commercial or scheduling issues and supporting supply continuity.
• Support procurement strategies aimed at cost reduction supplier performance improvement and quality enhancement.
• Manage material flow inventory visibility and logistics execution to support ontime delivery commitments.
• Maintain accurate and uptodate data within ERP and related systems to support forecasting fulfillment billing and reporting activities.
• Apply working knowledge of manufacturing sourcing and fulfillment processes to identify opportunities for process improvement and issue prevention.
• Support forecasting billing and collection activities as required.
• Use professional judgment to propose solutions outside of standard parameters when addressing complex order sourcing or fulfillment challenges.
• Act as a subject matter resource for colleagues with less experience and support small projects or continuous improvement initiatives with limited risk and scope.
• Interface with business leaders and crossfunctional stakeholders to communicate status risks and recommendations related to parts fulfillment and sourcing operations.

Required Qualifications

• For roles outside the USA:
  Advanced experience in Services Customer Order Fulfillment Parts Operations and/or Sourcing.
  Education level comparable to a Bachelors degree from an accredited university or college or a high school diploma with relevant university or college or a high school diploma with relevant experience.
• For roles in the USA:
  Bachelors degree from an accredited university or college or a high school diploma / GED with at least 6 years of relevant experience in Services Customer Order Fulfillment Parts Operations and/or Sourcing.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated problemsolving and analytical capabilities.
• Ability to manage multiple priorities and execute tasks with attention to detail and timeliness.
• Project planning execution and documentation skills.
• Proven ability to collaborate and influence across crossfunctional teams.
• Sound organizational skills and strategic thinking.
• Awareness of manufacturing processes and ability to apply technical knowledge to sourcing and fulfillment functions.
• Ability to lead initiatives of moderate scope and impact.

Note:

To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information