Patient Access Supervisor PT, Night (Varied Hours) JNJ ED Varied Locations

Job Details

Job Description

• Interacts with co-workers visitors and other staff consistent with the values of Jefferson.

• Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department

• Manages on-site operations including MyTime payroll & attendance downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.

• Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.

• Participate in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility

• Provides constructive communication to service delivery areas as needed. Escalating issues to Patient Access Leadership timely.

• Appraises staff performance addresses complaints and resolves issues that may arise and acts as a mentor for staff. Manages and tracks staffs time and attendance for compliance

• Demonstrates a professional demeanor with patients families coworkers and leadership by consistently fostering a positive attitude in the department

• Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols

• Achieves individual and team performance metrics. Completes staff quality assurance reviews.

• Completes staffs annual performance evaluation providing feedback on staff members performance and achievement of annual goals to the Regional Manager

Competencies (Knowledge Skills and Abilities Required)

Knowledge of patient registration third-party insurance coverage including manage care plans benefits authorizations/referrals and coverage requirements

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC Cerner

Excellent written and oral communication skills

Requires the use of problem solving and decision-making skills in a variety of complex situations

Excellent leadership and interpersonal skills

Strong quality assurance and critical thinking skills are necessary for this role

Minimum Education and Experience Requirements:

Associates degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice hospital setting healthcare insurance provider or other healthcare relevant experience

AND

Minimum of 2 years of patient registration experience required

Minimum of 3 years of supervisory experience in a physician practice or hospital environment healthcare insurance provider or other healthcare relevant experience required.

Salary Range

The actual hiring rate will be determined based on candidate experience skills and qualifications. This position is not eligible for an annual incentive.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.