Healthcare Resource Specialist I
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
In accordance with the Mission and Guiding Behaviors; The Scheduler ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic insurance and financial information in a timely courteous and professional mannerPosition Purpose:
In accordance with the Mission and Guiding Behaviors; The Healthcare Resource Specialist I ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic insurance and financial information in a timely courteous and professional manner
Specialty: Medical Group
Location: Remote
Hours of office: Monday Friday: 8:30a - 5:00pm
What You Will Do:
- Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy effective communication creates a professional environment and provides first class service.
- Meets population specific and all other competencies according to department requirements.
- Promotes a Culture of Safety by adhering to policy procedures and plans that are in place to prevent workplace injury violence or adverse outcome to associates and patients.
- Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.
- Answer incoming calls in a courteous confidential compassionate and professional manner using scripting to enforce consistent patient education and staff knowledge and redirecting phone calls to other sites as needed.
- Properly schedule patient appointments and inform patients of any necessary instructions directions phone numbers addresses and fax numbers.
- Call patients to reschedule and cancel appointments as needed.
- Follow specific workflows for various appointment types and providers.
- Obtain and enter new patient demographics into computer system.
- Verify patients insurance eligibility and update patient information at the time of appointment scheduling.
- Willingness to learn new tasks be cross-trained within the office and be flexible with work load to help office flow assisting co-workers as needed.
Minimum Qualifications:
- Education: High School diploma or equivalent required.
- Experience: Two years of experience in a similar position in a medical office combined with 1 years customer service experience preferred.
- Strong Ability to multi-task while also maintaining professional demeanor under minimalsupervision.
- Private workspace and proper internet speed
- Strong computer skills required. Prior Epic experience a plus.
- Excellent verbal and written communication skills.
- Requires critical thinking skills analytical skills
- Dependable punctual and an excellent work ethic.
- Exceptional customer service preferred.
- Must be able to work as a member of a team.
Position Highlights and Benefits:
Competitive compensation and benefits packages including medical dental and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmels College of Nursing.
Relocation assistance (geographic and position restrictions apply).
Employee Referral Rewards program.
Mount Carmel offers DailyPay - if youre hired as an eligible colleague youll be able to see how much youve made every day and transfer your money any time before deserve to get paid every day!
Opportunity to join Diversity Equity and Inclusion Colleague Resource Groups.
Ministry/Facility Information:
Mount Carmel a member of Trinity Health has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals free-standing emergency centers outpatient facilities surgery centers urgent care centers primary care and specialty care physician offices community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohios largest undergraduate graduate and doctor of nursing programs. If youre seeking a rewarding career where your purpose passion and desire to make a difference come alive we invite you to consider joining our team. Here care is provided by all of us For All of You!
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
