Digital Workspace Solutions Engineer

As a Digital Workspace Solutions Engineer you will be responsible for designing implementing and supporting secure scalable and usercentric digital workplace solutions for clients. This role focuses on enduser computing collaboration unified communications and device ecosystems across Windows macOS and mobile platforms. The engineer partners with clients service delivery teams and vendors to translate business and workforce needs into reliable supportable digital workspace architectures.

Technical & Architectural Responsibilities

• Architect implement and support modern digital workspace solutions aligned with client business objectives security requirements and user experience goals.

• Design and support VDI DaaS and Cloud PC architectures (e.g. Azure Virtual Desktop Windows 365 thirdparty VDI platforms) including sizing performance optimization access patterns and cost considerations.

• Architect endtoend email and productivity solutions using Microsoft 365 including Exchange Online Outlook Teams OneDrive and Office applications.

• Design deploy and support collaboration and chat platforms including Microsoft Teams Slack Zoom and Webex ensuring secure configuration lifecycle management and optimal user adoption.

• Design and manage endpoint identity and access solutions including single signon (SSO) MFA and conditional access using Entra ID (Azure AD) Duo Okta Ping Identity and related platforms.

• Design image and deploy Windows and macOS devices including operating system builds application packaging configuration baselines and automated provisioning.

• Architect and support endpoint management platforms including Microsoft Intune (MEM) Jamf Pro and SCCM for device enrollment compliance patching application deployment and configuration management.

• Design and support laptop workstation mobile device and tablet standards including hardware selection configurations accessories and lifecycle planning.

• Support Windows 10/11 macOS iOS and Android platforms ensuring consistent security posture performance and user experience across device types.

• Design and support web conferencing solutions including external collaboration webinar platforms and meeting security controls.

• Architect and support unified communications platforms including voice softphones telephony voicemail and call routing using platforms such as Microsoft Teams Phone Zoom Phone Webex Calling and integrated PBX solutions.

• Design and support conference room multimedia and audio/video solutions including meeting room systems cameras microphones displays digital signage and room control platforms.

• Develop automation and scripting solutions using PowerShell Bash or Python to streamline provisioning configuration reporting and operational tasks.

• Troubleshoot complex enduser collaboration identity and device issues across hardware software network and cloud layers.

• Design and integrate physical security solutions such as CCTV/video surveillance and badge access systems into the broader IT environment.

• Design pragmatic costeffective solutions considering budget constraints mixedvendor environments and limited legacy documentation.

Delivery & Operational Responsibilities

• Lead digital workspace initiatives across the full lifecycle including design implementation testing documentation golive and postdeployment support.

• Ensure digital workspace solutions are operationally supportable welldocumented and aligned with service desk and managed services capabilities.

• Research evaluate and recommend vendors platforms and technologies based on functionality security posture cost models and longterm operational fit.

• Manage software device and platform licensing ensuring compliance cost optimization and alignment with client usage patterns.

• Partner with security networking and infrastructure teams to ensure digital workspace solutions align with enterprise standards and risk management requirements.

• Provide tier3 escalation support and subject matter expertise for complex incidents and recurring problem management.

• Maintain awareness of emerging digital workspace technologies trends and best practices translating them into actionable recommendations for clients.

• Contribute to knowledge bases standard operating procedures and continuous improvement initiatives.

Soft Skills & Client Engagement

• Communicate complex technical concepts clearly to nontechnical stakeholders end users and executive audiences.
• Lead technical discussions workshops and design sessions with clients to define requirements and futurestate digital workspace strategies.
• Act as a trusted advisor to clients balancing user experience security cost and operational simplicity.
• Collaborate effectively with service desk teams field support vendors and client stakeholders.

Required Work Experience

• 6 years of experience in enduser computing digital workspace engineering or workplace technology roles.

• Handson experience with Microsoft 365 services including Exchange Online Teams and Office applications.

• Strong experience with endpoint management platforms such as Microsoft Intune (MEM) Jamf Pro and/or SCCM.

• Experience supporting Windows 10/11 macOS iOS and Android devices in enterprise environments.

• Experience designing or supporting VDI DaaS or Cloud PC solutions.

• Experience with unified communications softphones and conferencing platforms such as Teams Zoom Webex or Slack.

• Experience implementing SSO MFA and identity integrations using Entra ID Okta Duo or Ping Identity.

• Demonstrated ability to troubleshoot complex enduser and collaboration issues across multiple technology domains.

• Experience evaluating vendors and technologies and making structured recommendations.

• Scripting or automation experience using PowerShell Bash or Python preferred.

alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage for some options 401(k) matching PTO company provided life insurance and disability onsite gym and group exercise classes paid covered parking daily allowance for onsite café and Starbucks and more!

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