Service Supervisor
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Job Location:
Albuquerque, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Build your best future with the Johnson Controls team
As a global leader in smart healthy and sustainable buildings Johnson Controls is committed to reimagining how buildings serve people places and the planet. When you join us you become part of a winning team that empowers you to build your best future through meaningful work professional growth opportunities and a culture centered on wellbeing and belonging.
Our teams support a wide variety of industries across the globe giving you exposure to diverse challenges and opportunities. At Johnson Controls your voice is heard your ideas matter and your contributions make a difference. Your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time 15 days of vacation in your first year
Comprehensive benefits package including 401(k) medical dental and visionavailable day one
Encouraging collaborative team environment
A strong commitment to safety through our Zero Harm policy
Check us out! you will do
As a Fire Service Supervisor you will play an essential role in ensuring the effective coordination execution and followup of service activities. Youll supervise and schedule daily technician operations in partnership with the Scheduler and help guide overall service execution to meet branch goals in revenue sales and margins.
This role combines operational oversight customer engagement technician development and safety leadershipall while fostering a highperformance teamfocused environment. You will also serve as a mentor and coach helping technicians grow their skills and ensuring all service commitments are met with excellence.
How you will do it
Revenue Responsibility
Implement plans and processes to meet and exceed corporate goals.
Maximize market potential by driving new bookings (sales) revenue and profitability.
Customer Satisfaction
Maintain proactive effective communication with customers from initial contact through service delivery.
Build strong customer relationships by ensuring contractual obligations are met.
Resolve service concerns complaints and collection issues quickly and professionally to strengthen long-term customer loyalty.
Productivity Improvement
Establish fair manageable territories for technicians.
Set clear performance measurements and motivate employees to achieve or exceed objectives.
Train and mentor clerical and dispatch personnel including proficiency in CRM systems and key job procedures.
Technician Development
Provide coaching guidance and mentorship to ensure technicians have a clear and accelerated development path.
Support technical skill-building and professional growth opportunities.
Safety Compliance
Ensure all employees follow corporate safety policies and best practices.
Maintain thorough complete and uptodate safety training for all team members.
Identify and report hazards and conditions requiring corrective action to the corporate safety team.
What we look for
Required
Understanding and knowledge of water-based fire protection systems
Proven supervisory and leadership abilities including training team building presentation negotiation and customer engagement
Associate degree or equivalent experience
Minimum 5 years of supervisory experience
Willingness to travel locally/regionally including nights and weekends as needed
Preferred
NICET Level II certification
HIRING SALARY RANGE: $85k-115k (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typical
profile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site athttps:// Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
