Customer Service Rep-Marine (Sap Experience)

Fort Lauderdale, FL - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

JOB SUMMARY
Customer Support Specialist is responsible for delivering high standards ofservice to customers by making the most effective and efficient use of ourresources. To meet these responsibilities the Customer Support Specialistmust possess a high level of customer service organization skills and the abilityto work in a fast-paced environment. The Customer Support Specialist must bea combination of a team motivator and an expert service provider

Essential Duties and Responsibilities:
Taking care of our customer service is identified as main managementresponsibility
Handle the shared inbox and eStore operations to ensure timely andaccurate responses
Process quotes sales orders and purchase orders efficiently on a dailybasis
Manage both incoming and outgoing calls ensuring a professional andcustomer-focused approach
Support the supervisor/manager in developing team knowledge andskills to handle customer inquiries support requests and issueresolution effectively
Assist in monitoring and training the team to ensure customer serviceand outbound performance objectives are consistently met
Administrative duties such as managing office supplies and assisting withoffice coordination
Perform additional responsibilities and special projects as assigned

Skill Requirements and Performance Criteria:
A customer success champion who loves delivering amazing customerservice
An outgoing personality who can communicate effectively both verballyand in writing
Self-starter who will do whatever is necessary to ensure the customerreceives world-class service.
A true team player who is able to pull their own weight while makingsure to get work done through others where appropriate
A problem solver identifying the next solution rather than focusing onthe next problem
Responsible individual who can demonstrate it through previousemployment or work efforts
Able to manage multiple tasks one time and see each task to completion
A creative thinker who is always looking for ways to improve processesand create efficiencies while remaining open-minded
Flexible.

Requirements:
3 years experience in customer service role
Proficiency in SAP
Microsoft Office skills (e.g. Excel Outlook etc.)
Strong organizational skills
Capable of completing tasks within appropriate turnaround times
Must be able to talk listen and speak clearly on telephone

ASSA ABLOY provides a competitive and comprehensive benefits package including medical dental and vision insurance 401(k) with company match paid time off and additional employee benefits making our roles both competitive and highly attractive in todays market.

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.