Senior Operator

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

IDEMIA Secure Transactions a division of IDEMIA Group is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance IST is trusted by over 2000 financial institutions mobile operators automotive manufacturers and IoT providers worldwide. Every day IST secures billions of essential transactions ensuring the highest levels of data protection and convenience

Role Summary

IDEMIA Security Service Center is looking for Senior Operator to lead and handle daily operations during the shift. As theSenior Operatoryou will bedirectly responsiblefor coordinating shiftteamand allactivities on your Service Centeris a critical function withinIDEMIAand you will directly contribute toitsexcellence in both service levels and value it provides the organization.

Key Missions

To supervise and actively participate in day to day activities during your shift;
Provide customer service andsupport;
Respond to escalation and supportrequests;
Coordinate event managementand lead initialincidentmanagement;
Assistinappropriate certificationsand inspections of theSEC;
Monitor and track metrics and KPIs for regularreview;
Work effectively in a professional friendly manner with a diverseteam;
Adhere to policies andprocedures;
Contribute to a high-performing friendly work environment.

Qualifications

Education:
- Bachelorsdegree in Computer Science IT or related field.
Experience:
- previousexperience in customer support data operations service desk for 2years;
Skills:
- Strong technicalskills;
- Excellent communication organizational and interpersonalskills;
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarlywith ticketing systems ITILpractices;
- Ability to manage multiple tasks and prioritizerequests;
- Knowledge of operating systems and officeapplication;
- Basic understanding of networking protocols and IT infrastructure is anadvantage;
- Understanding ofusing security applications is an advantage.
Languages: English mandatory
- French is an advantage.

Required Experience:

Senior IC

Role Summary

Key Missions

To supervise and actively participate in day to day activities during your shift;
Provide customer service andsupport;
Respond to escalation and supportrequests;
Coordinate event managementand lead initialincidentmanagement;
Assistinappropriate certificationsand inspections of theSEC;
Monitor and track metrics and KPIs for regularreview;
Work effectively in a professional friendly manner with a diverseteam;
Adhere to policies andprocedures;
Contribute to a high-performing friendly work environment.

Qualifications

Education:
- Bachelorsdegree in Computer Science IT or related field.
Experience:
- previousexperience in customer support data operations service desk for 2years;
Skills:
- Strong technicalskills;
- Excellent communication organizational and interpersonalskills;
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarlywith ticketing systems ITILpractices;
- Ability to manage multiple tasks and prioritizerequests;
- Knowledge of operating systems and officeapplication;
- Basic understanding of networking protocols and IT infrastructure is anadvantage;
- Understanding ofusing security applications is an advantage.
Languages: English mandatory
- French is an advantage.