Assistant Manager Customer Account Management

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a Key Account role for Super/Hyper Category in the modern trade.

General responsibilities:

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
Develop and implement processes and strategies (local go-to-market strategies sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements performance gaps and requirements for improvement
Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability pricing share of shelf etc.) and ensure issues are quickly resolved by the team
Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
Develop monitor and recommend improvement initiatives on business processes customer services and new techniques (category management scanning etc.)
Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
Work closely with the cross-functional teams (e.g. Trade Marketing Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional skills and knowledge:

Demonstrates solid understanding of industry trends market dynamics competitor activities and customer needs.
Applies effective selling techniques with hands-on experience supporting key account management within the fastmoving consumer goods (FMCG) sector.
Possesses foundational knowledge of supplier and customer relationship management including exposure to supply chain processes field marketing activities and branding initiatives.
Communicates clearly and confidently with developing negotiation skills to support crossfunctional collaboration.
Proficient in Microsoft Excel Word and PowerPoint for reporting analysis and presentations.
Fluent in English with strong written and verbal communication abilities.

Education:

Diploma/Degree in Sales/Marketing or related fields

Work experience:

Comes with 2 to 5 years of experience in a similar role

Required Experience:

Manager

This is a Key Account role for Super/Hyper Category in the modern trade.General responsibilities:Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicableDevelop and implement processes and strategies (local go-to-market st...

This is a Key Account role for Super/Hyper Category in the modern trade.

General responsibilities:

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
Develop and implement processes and strategies (local go-to-market strategies sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements performance gaps and requirements for improvement
Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability pricing share of shelf etc.) and ensure issues are quickly resolved by the team
Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
Develop monitor and recommend improvement initiatives on business processes customer services and new techniques (category management scanning etc.)
Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
Work closely with the cross-functional teams (e.g. Trade Marketing Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional skills and knowledge:

Demonstrates solid understanding of industry trends market dynamics competitor activities and customer needs.
Applies effective selling techniques with hands-on experience supporting key account management within the fastmoving consumer goods (FMCG) sector.
Possesses foundational knowledge of supplier and customer relationship management including exposure to supply chain processes field marketing activities and branding initiatives.
Communicates clearly and confidently with developing negotiation skills to support crossfunctional collaboration.
Proficient in Microsoft Excel Word and PowerPoint for reporting analysis and presentations.
Fluent in English with strong written and verbal communication abilities.

Education: