Senior Solution Engineer Manager EMEA

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What You Can Expect

This role leads a Solutions Engineering team across EMEA managing both people leaders and individual contributors. You will step into a team that is ready for its next phase of growth. This is a chance to shape the direction culture and impact of a high-visibility team at a pivotal moment.

Zoom is evolving beyond meetings into an AI-powered communications and customer experience platform creating exciting opportunities for Solutions Engineering to influence how customers adopt and realize value from the technology.

Success in this role requires comfort with ambiguity strong collaboration skills and the confidence to lead without heavy enablement or prescriptive playbooks. You will partner closely with sales product and regional stakeholders to re-energize cross-functional engagement strengthen execution and advocate for the needs of your team. You will also lead from the front acting as the senior technical leader for strategic customers across EMEA.

This is a high-autonomy role in a fast-moving environment ideal for leaders who thrive in complexity enjoy building while operating at scale and want the freedom to define their own strategies and operating model. The role is ideally based in London to enable close collaboration with key stakeholders and offers the opportunity to help shape what leadership and Solutions Engineering look like at Zoom as the company enters its next chapter of growth.

About the Team

The Zoom sales team is a dynamic force driving the companys success. With a focus on delivering cutting-edge communication solutions for clients across all sectors the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach they play a pivotal role in expanding Zooms global presence and ensuring businesses harness the full potential of AI-enhanced virtual collaboration and customer engagement.

Responsibilities

Leading and developing managers and individual contributors across Europe the Middle East and Africa
Serving as the senior technical leader for key customers and partners across EMEA
Setting and executing regional technical strategy aligned with customer and business needs including the adoption of AI-powered communications and customer experience solutions
Partnering with sales product and engineering leaders to support growth and customer success
Resolving complex customer and technical escalations with clarity and accountability
Representing the region in planning resourcing and continuous improvement efforts

What Were Looking For

Experience leading pre-sales engineering teams in SaaS vendors especially in UCaaS and CCaaS
Setting technical or solutions strategy in a customer-facing environment
Communicating complex technical concepts clearly to executive and non-technical audiences
Partnering effectively with sales product and engineering functions
Applying strong judgment in customer escalations and high-impact decisions
Demonstrating experience with cloud-based communications or collaboration platforms
Experience positioning and delivering AI-enabled solutions in a customer-facing role
Having experience with platforms comparable to Zoom
Have drive ambition and a positive attitude

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.

Required Experience:

Manager

What You Can ExpectThis role leads a Solutions Engineering team across EMEA managing both people leaders and individual contributors. You will step into a team that is ready for its next phase of growth. This is a chance to shape the direction culture and impact of a high-visibility team at a pivota...

What You Can Expect

About the Team

Responsibilities

Leading and developing managers and individual contributors across Europe the Middle East and Africa
Serving as the senior technical leader for key customers and partners across EMEA
Setting and executing regional technical strategy aligned with customer and business needs including the adoption of AI-powered communications and customer experience solutions
Partnering with sales product and engineering leaders to support growth and customer success
Resolving complex customer and technical escalations with clarity and accountability
Representing the region in planning resourcing and continuous improvement efforts

What Were Looking For

Experience leading pre-sales engineering teams in SaaS vendors especially in UCaaS and CCaaS
Setting technical or solutions strategy in a customer-facing environment
Communicating complex technical concepts clearly to executive and non-technical audiences
Partnering effectively with sales product and engineering functions
Applying strong judgment in customer escalations and high-impact decisions
Demonstrating experience with cloud-based communications or collaboration platforms
Experience positioning and delivering AI-enabled solutions in a customer-facing role
Having experience with platforms comparable to Zoom
Have drive ambition and a positive attitude

Our Commitment

Required Experience:

Manager

Key Skills

Apply Now

About Company

Zoom

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more

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