Business Analyst NPI Operations

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

About the team:

The CPQ & NPI Operations team sits within Product Operations and is at the core of how we bring new products to market and optimise our quote-to-cash process. We dont just operationalise new SKUswe ensure seamless integration of next-generation quoting tools drive automation and enhance the overall sales experience. We partner across Product Engineering Sales Deal Desk and Finance to streamline how products are configured quoted sold and provisioned. Our team ensures that our CPQ and Product Master tools remain high-performing scalable systemsbalancing automation policy enforcement and ease of use without overloading it with unnecessary complexity.

About the role:

We are seeking a highly driven enterprising individual with exceptional communication skills to join our NPI Operations team and help operationalise our products in our quote-to-cash this full-time hybrid role youll use your NPI and CPQ knowledge to translate strategy into operational reality: aligning with cross-functional partners on process and policy compiling requirements and delivering efficient scalable solutions from New Product Introduction (NPI) through End of Life (EOL).

What youll do:

Support GTM initiatives and new product launches; be accountable for CPQ and NPI deliverables that drive product growth and improve sales productivity.
Own the NPI Operations ticket queue and dashboards: triage assign track and follow up to meet SLAs and prevent escalations; balance day-to-day support with small to medium projects.
Regularly compile reports and provide clear status updates; communicate timelines risks and decisions to stakeholders.
Deliver NPI releases and bug fixes based on priority; execute predefined processes independently and escalate for support or visibility when appropriate.
Lead CPQ and NPI enhancements and initiatives end-to-end: requirements analysis consensus-building solution design testing documentation training and launch.
Partner closely with IT and cross-functional teams to design scalable agile solutions and drive timely delivery through effective coordination and communication.
Maintain the product master and ensure SKU configuration integrity across PDM and CPQ environments; recommend improvements grounded in best practices.
Analyse and optimise CPQ and NPI processes to drive efficiency and scalability; assess upstream/downstream impacts across PDM CPQ billing and renewals.
Work across the full quote-to-cash lifecyclefrom packaging pricing and selling to growth retention and EOL transitionsto drive cross-functional alignment.
Create maintain and deliver training and documentation for all new implementations to drive adoption and ensure stakeholders are enabled as products and processes roll out.

Experience youll need:

Required:

4 years in a Business Analyst or operations role preferably in a SaaS environment
13 years of hands-on experience in CPQ or other quote-to-cash system
Track record contributing to go-to-market initiatives in high-growth scaling organisations; proven ability to translate strategy into executable plans
Self-starter & Results-Driven: demonstrates a high level of productivity with minimal oversight; takes ownership shows initiative and proactively drives solutions to completion
Strategic thinker: evaluate things holistically and for the long term make decisions using a strong blend of technical chops risk assessment and understanding of business needs and priorities
Excellent communication and follow-up skills; transparency and the ability to synthesise information into a clear digestible format for business operations teams
Adept collaboration skills; Comfort working cross-functionally and learning new domains quickly; technical fluency in systems and data concepts; ability to influence without formal authority
Strong analytical skills; able to assess CPQ and downstream impacts analyse data to identify issues and recommend solutions.
Hands-on experience with operational tools and systems (e.g. Salesforce Jira); familiarity with quoting SKU configuration and the product development lifecycle.
High-energy company first positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment
You are detail-oriented leverage your resources and get things done on time with quality results

Preferred:

Experience delivering NPI releases complex SKU updates and changes that span multiple workstreams.
Program management skills across intake SLAs dashboards and stakeholder management and enablement.
Detailed knowledge of CPQ functionalities and the ins and outs of Rubriks PDM & CPQ environment.
SFDC administration experience and/or Salesforce certifications.
Familiarity with AI concepts ideally as applied to the Sales function is a plus.

Location & Work Hours

Location: Bengaluru Karnataka (Hybrid)
Work Hours: 5:30 PM - 2:30 AM IST.

Join Us in Securing the Worlds Data

Rubrik (RBRK) the Security and AI Operations Company leads at the intersection of data protection cyber resilience and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing monitoring and recovering data identities and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions enforcing real-time guardrails fine-tuning for accuracy and undoing agentic mistakes.

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At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the worlds data.

Our goal is to hire and promote the best talent regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik contributing to safer and stronger communities.

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Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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Required Experience:

About the team:The CPQ & NPI Operations team sits within Product Operations and is at the core of how we bring new products to market and optimise our quote-to-cash process. We dont just operationalise new SKUswe ensure seamless integration of next-generation quoting tools drive automation and enhan...