Warranty Services Technician
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Job Location:
Upper Mount Gravatt - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Warranty Services Technician is responsible for supporting our Education and Business Sales Teams to assist in growing our commercial sales by completing activities related to the delivery of Warranty Repair Services as well as supporting our Customer base by providing a superior level of service which becomes our unique selling proposition in market.
Key responsibilities:
- General desktop laptop tablet hardware support and troubleshooting
- Perform in and out of warranty validation and repairs for Lenovo HP Microsoft and Apple devices onsite or in our Brisbane repair center as required
- Use vendor software and documentation to follow repair procedures as per vendors training.
- Manage used parts and return accordingly within specified timeframe
- Basic administrative tasks including timely ticketing and timesheet processing each day
- Manage and schedule jobs/tasks to ensure they are completed within appropriate timeframe
- Maintain communication with customers and internal support staff
- Meet vendor and business SLAs / KPIs
- Complete all vendors training within specified timeframes.
- Assists other employees by skill sharing and the provision of advice and assistance
- Apply logical methodical and analytical approach to isolate and solve complicated hardware problems
Please note this role will require the successful applicant to driver commute to different locations.
Qualifications :
To be successful in this role you will need:
- General repair experience preferably in Warranty Sector
- Experience and repair qualifications in multiple vendors including Lenovo HP Microsoft and Apple.
- Demonstrated administration skills and computer literacy
- Team player with a strong work ethic
- Valid drivers license
- Valid Blue Card
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Academics
- Catering
- Baking
- Insurance Sales
- Business Support
- Broadcast
About Company
At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, cons ... View more
