Google AI Architect – AI Chat Bot (Billing & Citizen Services)

Loudoun County, VA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Google AI Architect AI Bot (Billing & Citizen Services)
Minimum Qualifications

Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.
US Citizen
College Degree Required

Role Summary:

The Google AI Architect will lead the design development and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure scalable and compliant AI solution on Google Cloud including conversational interfaces delivered through web API and Google Workspace channels (Google Chat and Google Meet) to improve operational efficiency accuracy and user experience.

Key Responsibilities:

Responsible for architecting and deploying a secure AI-powered chatbot on Google Cloud to automate clients billing processes and enhance citizen engagement through intelligent compliant and scalable digital services.

Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI Dialogflow Gemini BigQuery Cloud Functions etc.).

Develop an intelligent bot to:

Automate billing inquiries and workflows.
Provide real-time accurate responses to citizen queries.
Implement AI bot integrations across multiple interaction channels including web interfaces APIs and Google Chat within Google Workspace.
Enable secure authenticated and role-based conversations via Google Chat for internal users and authorized stakeholders.
Design escalation workflows from AI bot to live support through Google Chat and Google Meet as required.
Support self-service options for payments invoices and status tracking.
Ensure compliance with federal data security privacy and accessibility standards (FISMA FedRAMP HIPAA where applicable Section 508).
Integrate the AI bot with our clientss existing billing systems databases and APIs.
Define AI governance data management and model lifecycle processes.
Optimize performance scalability reliability and cost efficiency.
Establish monitoring logging and continuous improvement frameworks for AI models.
Collaborate with client stakeholders project managers and development teams to gather requirements and translate them into technical architecture.
Provide documentation training and knowledge transfer to internal teams.

Qualifications :

Strong expertise in Google Cloud Platform (GCP) and AI services.
Experience with conversational AI chatbots and automation platforms.
Proficiency in AI/ML architecture data pipelines and API integrations.
Knowledge of federal IT compliance cybersecurity and data governance standards.
Experience designing scalable and secure cloud-based solutions.
Strong communication and stakeholder engagement skills.

Preferred Qualifications:

Experience working with federal agencies or government projects.

Background in billing systems financial workflows or citizen service platforms.

Certifications in Google Cloud or AI/ML Architecture.

Preferable Billing Functional Scope (for AI Bot) :

Handle citizen inquiries related to invoices charges and payment status.
Provide real-time access to billing details such as invoice number amount due due date and payment history.
Support automated generation and delivery of invoices and billing statements.
Enable self-service payment guidance and redirection to secure payment platforms.
Validate billing discrepancies and route complex issues to human agents.
Automate reminders and notifications for upcoming or overdue payments.
Support refunds adjustments and credit inquiries based on predefined business rules.
Integrate with clientss financial and billing systems to ensure data accuracy and consistency.
Maintain audit trails and transaction logs for compliance and reporting.
Ensure secure handling of financial and personally identifiable information (PII).

Additional Information :

Thanks & Regards

Praveen Kumar

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com

Phone:

Remote Work :

Yes

Employment Type :

Full-time

Google AI Architect AI Bot (Billing & Citizen Services)Minimum QualificationsApplicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.US CitizenCollege Degree RequiredRole Summary:The Google AI Architect will ...