Mediation Officer
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Job Summary
We are seeking a skilled and empathetic Mediation Officer to join our this role you will serve as a neutral facilitator in resolving disputes and conflicts between parties. You will utilise your expertise in conflict resolution to help individuals and organisations reach mutually acceptable agreements while maintaining professionalism and confidentiality throughout the mediation process.
- Facilitate mediation sessions between disputing parties ensuring a balanced and neutral environment
- Conduct thorough assessments of disputes to understand underlying issues and develop appropriate resolution strategies
- Prepare comprehensive mediation documentation including agreements settlement terms and case summaries
- Guide parties through the mediation process explaining procedures and expectations clearly
- Maintain strict confidentiality and impartiality throughout all mediation proceedings
- Communicate effectively with stakeholders including clients legal representatives and organisational staff
- Document mediation outcomes and maintain detailed case records in compliance with organisational standards
- Analyze conflict patterns and provide recommendations for dispute prevention
- Stay current with mediation best practices legal requirements and procedural updates
- Provide support and guidance to parties on implementing agreed-upon resolutions
Click here to see the full job description
Qualifications :
- Mediation certification or formal mediation training from a recognised institution
- Full Driving license
Additional Information :
Salary Pro Rata 26097 actual 5219.40
Hours of work 7.4 Flexibility will be needed over a five-day period Monday to Friday depending on the needs of the service and client group.
Contract Permanent
Location This role will be based from home with some travel required around Norfolk to meet the needs of the service and client group.
See the benefits of working for Catch22 here.
Unless otherwise stated interviews will be arranged as suitable candidates are identified so early application is strongly advised.
At Catch22 we value equality diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day working to deliver our vision to build a strong society where everyone has good people around them a purpose and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
See the benefits of working for Catch22 here.
Unless otherwise stated interviews will be arranged as suitable candidates are identified so early application is strongly advised.
At Catch22 we value equality diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day working to deliver our vision to build a strong society where everyone has good people around them a purpose and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Please note we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
If you are applying for this role and are care experienced/care leaver Catch22 offers a mentor to assist with the application process. Please contact if you would like to find out more about this support. This information will not be passed to the team recruiting for this position. For more information about the Propel Programme and a guide for candidates who wish to join the programme please see here. You can also watch an animation on the programme here.
Catch22s Commitment to Ban the Box
Catch22 is proud to have Banned the Box. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead we invite disclosures at interview stage and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.
Remote Work :
Yes
Employment Type :
Part-time
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
About Company
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. https://www.catch-22.org.uk/about-us/our-vision/
