Field Quality Engineering Intern

Job Summary

Americas Residential a division of ASSA ABLOY is seeking a highly motivated Field Quality Engineering Intern to work in our headquarter office in Lake Forest CA. This role will offer you the opportunity to be a part of a global company and a market leader in faucets fixtures and locks.

We are looking for a Field Quality Engineering Intern who is responsible for analyzing and validating field failures reported on electronic products and provide guidance on next steps for issue resolution. Will work closely with cross functional teams as well as hand in hand with the Field Quality Leader to ensure customers are provided solutions.

Primary Duties and Responsibilities

• Field Failure Analysis: Troubleshoot electronic systems and hardware to determine initial validation and failure mode (Level 1 analysis) and initial cause (Level 2 analysis) - working with Tech Support Sales and Engineering counterparts.

• Communicate with Sales/Tech Support - Perform technical conversations to help determine installation environment troubleshooting steps failure mode etc.
• Perform other related duties and responsibilities as assigned and/or required including assisting with Field Test on electronic products.
• Track all progress of field issues building specific reports for all issues to help provide clarity back to customers Tech Support Sales Support or others.
• Assist in the prioritization of reported field issues.
• Involve in NPI and sustaining projects by providing field test insights.

Education and Experience

• Currently pursuing a degree in Electronics Engineering Mechanical Engineering or other technical engineering fields.
• Excellent written and verbal communication skills.
• Proven curiosity initiative and pragmatism to grow and learn.
• Ability to work independently and within a team with a proactive and positive attitude.
• Demonstrates leadership & interpersonal skills along with the ability to work with others positively.

Work Environment

• Working conditions are normal for an office environment.
• Hybrid work in our Lake Forest Headquarters office (must be onsite Tuesday Wednesday Thursday)

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity employer.

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.