IT Officer

Find your Shangri-La at Shangri-La Rasa Ria Kota Kinabalu. We do not merely workwe weave joy and wonder into the everyday. We invest deeply in our people supporting them as they pursue their passions while creating moments of joy for our guests all wrapped in the care of our growing Shangri-La family.

At Shangri-La Rasa Ria Kota Kinabalu we believe our people are our greatest asset. We prioritize your growth by offering exceptional learning opportunities career advancement pathways and a supportive work environment that feels like family. Our commitment to honour respect and inclusivity ensures every colleague feels valued and empowered to thrive.

As a preferred employer we provide competitive work benefits equal opportunities and comprehensive training programs to help you reach your full potential. From internal promotions to recognition initiatives we ensure every team member is set up for success and acknowledged for their contributions.

Nestled along the stunning coastline of Sabah our resort offers more than just a workplace. With 494 guest rooms a 64-acre nature reservethe Rasa Ria Reservehome to wildlife like long-tailed macaques and slow lorises and an 18-hole championship golf course with breathtaking views of Mt. Kinabalu (a UNESCO World Heritage site) we inspire a deep connection and joy to nature purpose and community.

Joining Shangri-La Rasa Ria is more than a career moveits an opportunity to be part of a legacy of excellence sustainability and heartfelt hospitality. Together we strive to create unforgettable moments of joy for our guests and joy of growth for our people.

Job Summary

• System Operations & Support
  • Provide day-to-day operational support for hotel management systems especially OPERA PMS POS PABX and other business applications.
  • Troubleshoot maintain and escalate system-related issues across user departments (Front Office F&B Housekeeping Reservations etc.).
  • Assist in user account administration access rights management and system security.
• Network Infrastructure
  • Perform hands-on network support including configuration and monitoring of VLAN firewalls switches and access points.
  • Support the stability and security of wired and wireless networks in guest and staff areas.
  • Maintain structured cabling and IDF/MDF room hygiene.
• Preventive & Corrective Maintenance
  • Participate in routine IT system checks and ensure IT assets are inventoried and well maintained.
  • Log document and follow up on all reported issues using the internal helpdesk system.
  • Assist in patch updates system rollouts backups and antivirus control.
• Projects & Upgrades
  • Support system enhancement projects vendor coordination and rollouts under the direction of the Director of IT.
• Guest & Staff Support
  • Respond to guest tech-related queries (in-room internet) as part of service recovery and IT experience support.
  • Deliver effective communication across all user departments.

Job Requirements

• Education: Diploma or Degree in Information Technology Computer Science Networking or related field
• Experience: 13 years in IT support or hospitality systems environment preferred
• Hotel Systems: Familiarity with OPERA PMS POS systems (e.g. Oracle CSS POS) PABX Office 365
• Networking: Solid understanding of VLANs TCP/IP DHCP DNS structured cabling
• Technical: Hardware/software troubleshooting basic server knowledge printer/network device support

Others: Fluent in English; strong documentation and user support skills. Chinese is an added advantage.

Interested candidates may apply and attach their Curriculum Vitaebefore 28 March 2026.