Senior Channel Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
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Description
TELUS Small & Medium Business Solutions (SMB) is a dedicated business-to-business sales channel serving customers across the B2B landscape. The Sr. Channel Manager plays a critical role within the SMB team supporting TELUS Digital Experience contact centers located in the Philippines India and Morocco.
In this fast-paced dynamic B2B environment you will lead motivate and develop a high-performing team of inside sales professionals focused on the small business market. This role is accountable for driving sales campaigns and performance across an integrated portfolio of TELUS Business products while delivering an exceptional customer experience reflective of TELUS values.
We are looking for someone who is passionate about customers people sales and successbelieving that true success comes from growing and empowering others. You will build and strengthen relationships with TELUS Digital teams across international locations to drive sales performance for TELUS Business products. As such this role also requires the flexibility and willingness to travel domestically and internationally as needed.
Heres How Youll Make an Impact
Channel Ownership & Strategic Execution
Design and operationalize channel strategies to achieve quarterly revenue and customer acquisition goals
Develop and execute lead generation campaigns sales playbooks and daily sales activity plans to ensure consistent pipeline velocity and sales rep productivity
Achieve and Manage headcount goals needed for successfully driving lead campaign optimisation
Build productive relationships across sites through influence to ensure bilateral flow of feedback and insights
Sales Performance Management
Monitor and drive daily lead measures: Avg attempts/rep/day talktime RPC and funnel creation
Achieve lag measures: sales conversion rates RGU/Account cross sell
Structured weekly performance huddles and monthly business reviews (MBRs) to diagnose performance gaps and course-correct in real time
Optimize sales agent quartile management activities to graduate into higher buckets
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Channel Enablement & Development
Ensure offshore teams are continuously trained on product knowledge PSO adherence compliance and sales techniques with talk tracks and coaching cadence
Roll out structured QA and coaching frameworks to improve script adherence call quality and objection handling
Track and influence Rep/TL Scorecard improvements and compliance adherence with actionable feedback loops
Data-Driven Insights & Optimization
Leverage and maintain dashboards that track lead and lag indicators at rep team and OM/Partner levels
Analyze trends in Sales Funnel movement close rates and sales velocity to identify process inefficiencies and test improvements
Continuously refine KPIs to ensure they reflect evolving business objectives and partner capabilities
Cross-Functional Collaboration
Collaborate with Marketing to align outbound campaigns with lead generation targets and product positioning
Partner with quality & training teams to drive L2R outcomes and bolter funnel impact
Work closely with Product and Sales Enablement to ensure offshore teams are equipped with the most up-to-date tools offers and incentives
Youre the Missing Piece of the Puzzle If You Have
In-depth knowledge of contact center operations key performance indicators and sales performance optimization
Proven ability to lead through influence and drive results across cross-functional teams
Strong mentorship and team development capabilities
A data-driven analytical mindset with the ability to turn insights into action
Experience building consensus and negotiating win-win outcomes in complex environments
The ability to communicate effectively across diverse cultural contexts
A passion for developing solutions that support Canadian businesses
Comfort thriving in ambiguity while driving clarity and direction
Competitive yet collaborative mindset to drive performance outcomes
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Qualifications & Requirements
Minimum of 5 years experience in sales and/or marketing
Minimum of 2 years experience in a sales and/or marketing leadership role
Experience working in a contact center environment in operations and/or account management is preferred
Bachelor of Commerce Business Administration or equivalent combination of industry and sales experience
Required Experience:
Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
Virtual healthcare solutions that offer personalized support from compassionate clinicians 24/7 anywhere in Canada.
