Collections Officer

EastWest Bank

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Ortigas
Corporate Title: Junior Officer to Manager
Work Arrangement: On-site

Our Consumer Lending Team is looking for experienced professionals to join us in Ortigas in the role of Collections Officer.

In this role you will manage long-outstanding auto loan accounts through reconciliation adjustments and effective collection actions. You will support the resolution of delinquent accounts and contribute to achieving collection targets.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.

What the role will entail:

Reconcile and review auto loan accounts to support timely collection and resolution
Implement account maintenance such as reversals adjustments and client information updates
Record all collection actions accurately in the system
Endorse accounts for skip tracing field visits or repossession when necessary
Facilitate insurance claims and process redemption requests
Respond to customer concerns professionally and resolve issues within standard timelines
Assist in achieving unit targets by supporting co-collections associates

What were looking for:

Bachelors degree in either Business Accountancy Management or Finance is preferred
At least 1 year of experience in credit or collections preferably in auto or consumer loans
Working knowledge of collections processes and basic banking operations
Detail-oriented with strong communication and coordination skills

What you can expect from joining our team:

Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition
Mentorship from experienced professionals
Clear career progression paths for long-term growth

Location: Ortigas Corporate Title: Junior Officer to Manager Work Arrangement: On-site Our Consumer Lending Team is looking for experienced professionals to join us in Ortigas in the role of Collections Officer. In this role you will manage long-outstanding auto loan accounts through reconciliation ...