Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are:
We are Newark an Avnet Company part of Farnell Global the fast and reliable distributor of products and technology for electronic and industrial system design maintenance and repair. From research and design through prototype to production we are here to help you access the products and services you need 24/7. With more than 80 years of experience 47 localized websites and a dedicated team of over 3500 employees we provide every component you need to build the technology of tomorrow.
Farnell Global trades as Farnell in Europe Newark in North America and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers and our CPC business in the UK.
We have been part of the established global technology distributor Avnet since 2016. Today this relationship allows us to support our customers at every stage of the product life cycle offering a truly unique distribution model as well as expertise in end-to-end delivery and product design.
Job Summary:
Responds to customer inquiries expedites critical orders communicates dispositions researches and resolves issues and researches orders.
Principal Responsibilities:
- May provide order tracking backlog processing returns discrepancy resolution warranty follow ups and/or other such support to sales team members and/or external customers (including order expediting stock queries reporting and stock rotation).
- May Identify investigate and participate in opportunities to improve processes and procedures to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications:
- Extensive knowledge of the organization job practices and procedures enabling a high level of contribution.
- Completes complex assignments requiring significant judgment initiative and problem solving skills.
- Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management internal and/or external contacts.
- Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business materials money and/or time.
Work Experience:
- Typically requires a minimum of two years of related experience.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
- Must have computer email phone communication and problem solving skills.
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.
What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnets ability to attract engage develop and reward our employees while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave Surrogacy Adoption)
Medical Dental Vision and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness Leadership Development and Mentorship Programs
Benefits listed above may vary depending on the nature of your employment with Avnet.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.
Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race color religion ancestry national origin sex (including pregnancy) age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at .
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Avnet guides today’s ideas into tomorrow’s technology. We design and manufacture for start-ups – the technology dreamers poised to be the next big thing. And we supply and deliver for the contract manufacturers and OEMs who need to stock shelves around the globe. Our culture was found ... View more
