Service Scheduler Administrator Hybrid
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Job Summary
Are you an experienced scheduler administrator working in a fast paced environment Do you have strong communication skills and enjoy juggling many enquiries at the same time
We are looking for a Service Scheduler Administrator for our Service Support team in this role you will work closely with Service Engineers to support their scheduling and administrative needs. You will build strong relationships with customers work collaboratively with internal teams and ensure that all tasks are managed accurately and in a timely manner.
You will be responsible for scheduling engineering works with customers forward planning managing quotations invoicing service agreements and all aspects of customer information.
The wider team consists of 16 professionals and we arelooking forward to shaping the future with you.
This position is available full-time based on site in Epsom. Once fully trained there will be the opportunity to work from home for 2 days a week.
Grow with us YourResponsibilities
On a daily basis you will work closely with our customers service engineers and internal departments to ensure the customer needs are met
Maintain service engineers diaries to meet the customer requirements
You willprocess emails from a shared inbox and update information on spreadsheets
Working on a variety of different tasks prioritising and updating customers throughout the process
Raising quotations managing invoices and liaising with our finance department
Checking that received documentation is in order running regular reports updating customer details on the database
Regular use of SAP inputting and updating information
Collaborating with the Service team
What will convince us
Strong experience in a support administration position within a fast-paced environment
Experience scheduling appointments and managing calendars would be beneficial
Able to build and maintain excellent working relationships with people internally and externally
Can react quickly to enquiries being proactive juggling many enquires at the same time
Highly organised able to take ownership of varied processes
Ability to prioritise plan and multitask with strong attention to detail
Good at working independently as well as a team player
Experience in SAP (Service Module) would be beneficial though full training will be provided
Strong Excel skills
In order to commence working with us the successful candidate must have the right to work in the UK.
What we offer
Asa growing globallife science company stock listed on the German TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs and internal seminar offerings
Making an impact right from the start: Comprehensive onboarding including a virtual online platformeven before joining
Welcoming Culture: Mutual supportteam-spirit and international collaboration; communities on numerous topics such as coaching agile working and businesswomennetwork
Attractive Working Conditions
37.5 hours working week
25 days annual leave plus public holidays
Annual option to buy sell or carry over annual leave
Free parking on site
Free hot and cold drinks
Health & Wellbeing
Competitive benefits package including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Travel Insurance (Employee Paid)
Salary Sacrifice Health Assessment Service
Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
Group Personal Pension Plan
Group Income Protection
Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
Unclear Seniority
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.
