Unit Operations Coordinator Pre-Procedure Assessment Center

About Childrens Minnesota

Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and not-for-profit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit .

Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.

Department Overview

The pre-procedure assessment center is a team of nurses working prior to hospital arrival with all patients and families to ensure a consistent comprehensive preparation for anesthesia. This team works through review of patient medical records verbal conversation with parents use of multiple patient digital health platforms and as members of the multi-disciplinary healthcare team. Collaborating with multi-disciplinary team to holistically meet needs of the patient and family this professional nursing team decreases risk to the patient planning to receive anesthesia and decreases delays and cancelation of surgical procedures.

Position Summary

This role will be responsible for scheduling visits in the Pre-Surgical Clinic. The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families staff providers and visitors both in-person and by phone. Answer questions warmly promptly and correctly and problem solve as needed. Provides first response to phone calls that come into the units arranges for deliveries to patients rooms directs visitors to their destinations and maintains a safe welcoming environment at all times modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.

(This role may be required to float to other hospital departments as needed based on need.)

This position will work in a hybrid environment to be further discussed in the interview. Expected schedule will be Monday through Friday 8:00am-4:30pm.

Education/Work Experience:

*Patient scheduling experience preferred
*High school diploma preferred
*1-year of experience in a patient care setting preferred

Skills and Abilities:
*Outstanding professional and positive customer service skills essential
*Positive attitude
*Exceptional problem solving skills
*Strong computer skills such as Microsoft word excel or hospital technology systems
*Ability to coach others with hospital technology systems
*Competent with basic medical terminology
*Demonstrates excellent interpersonal written and verbal communication skills with a clear understanding of English language (reading writing and speaking)
*Self-directed organized and problem solver.
*Ability to multitask direct and support information processes on patient care units work independently and within a team

Physical Demands

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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.

In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I-9 Employment Eligibility Verification.

Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.