Resident Relationship Manager
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Job Location:
Rosemont, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Resident Relationship Manager will serve as corporate oversight of the local operations team providing aid and support to resident(s) vendor(s) and prospect(s) in resolving developing concerns theymight face while engaging with TitanCorp properties..
Essential Job Duties and Responsibilities:
Customer Relations
Manage and resolve resident issues that are escalated from the local branches to the corporate office.
Serve as company lead on managing customer service cases gathered from call center website social media email etc.
Develop and manage customer satisfaction metrics on maintenance service requests new move-ins prospect inquiries and all customer service calls.
Provide quality control of all pending applications leases and renewals.
Implement document and train any process changes to improve resident satisfaction.
Assist Director of Leasing in various projects as needed.
Company
Deliver excellent customer service during all interaction with clients associates peers support groups suppliers and residents.
Comply with all Company Standards applicable health and safety rules and regulations as well as applicable local state and federal laws.
Education and/or Experience
High school diploma or equivalent.
Minimum of two years of customer service or real estate experience is preferred
Skills/Specialized Knowledge
Knowledge of Single Family Rentals (SFRs) operations and leasing
Knowledge of Landlord Tenant Act.
Ability to read write understand and communicate in English.
Ability to use a computer proficiently including Microsoft Outlook Word Excel and Yardi or other accounting software.
Ability to use general office equipment such as telephone fax machine printer copier and key track system.
Excellent customer service and interpersonal skills.
Professional verbal and written communication skills.
Strong organizational and time-management skills.
Ability to perform moderate mathematical and accounting functions.
Comprehension of federal fair housing laws and any applicable local housing provisions.
Ability to make quick and effective decisions.
Ability to identify analyze and resolve issues.
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability to exercise independent judgment and maintain confidentiality.
Required Licenses or Certifications
Current drivers license.
Real estate license (preferred).
Other licenses and/or certifications as required by state law.
Other Requirements
Ability to be reachable via phone and/or email at all times except during approved time off.
Ability to work weekends and non-traditional holidays.
Must be available to work on-call or when needed due to staffing shortages.
Standing walking and/or sitting for extended periods of time.
May travel up to 10% of the time.
Frequent climbing standing use of fingers handling feeling talking and hearing.
Moderate stooping and lifting.
Ability to lift and/or move up to 25 pounds.
Ability to compare copy compute compile analyze coordinate synthesize negotiate communicate and instruct.
Ability to tolerate stressful situations.
Ability to work under minimal supervision.
Work Environment
Standard office working environment.
Reports to Regional
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
The role of Service (Punch) Technician is to assist in preserving and maintaining physical facilities and grounds within the community, so that they are safe and aesthetically appealing to residents and prospective residents. Service (Punch) Technici
