Service Coordinator

Jtekt Machinery Americas Corporation

Job Location:

Arlington Heights, WA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Service Coordinator is an essential role acting as a liaison between the customers and our service staff to help facilitate an efficient and orderly flow of our machine installs and service requests. The person in this position has the potential to have a profound impact on our relationships with our customers.

Why JTEKT Machinery is the Team to Join:

We offer health insurance through BCBSIL with low premiums and deductibles for individuals and families company-paid Short- and Long-Term Disability and Basic Life & AD&D.
Additional benefits include a variable bi-annual bonus 401(k) with a generous Safe Harbor company match 10 paid company holidays and a progressive Paid Time Off policy starting at 15 days.
We host an annual golf outing Family Nights fit for all ages and holiday parties in addition to regular company updates with lunches.
We provide training opportunities for our employees and offer internal promotion opportunities.
Hourly pay for this role starts at $25/hr. and offers are given from a total compensation perspective. JTEKT Machinery takes education experience and other job specific factors into consideration when making offers.

Essential Duties and Responsibilities:

The below list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Accurately route and/or directly address initial customer inquiries
Assist all internal and external customers who are seeking transactions that require resources from the service department
Prepare quotations requisitions and documents related to customer account set up
Schedule and monitor on-site fulfillment of customer requests by using a cloud-based field management system
Prepare reporting and presentations by collecting and analyzing information and trends
Communicate with area management regarding escalated issues and the progress of their resolution
Maintain relationships with contacts from frequent customer and partner companies
Performs other related duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

3-5 year(s) of experience/training with advanced customer service concepts and project management
3-5 year(s) of experience/training with quotations processing purchase orders record keeping and credit card processing
3-5 year(s) of experience/training with a cloud-based field service management system (Epicor 11 Field Service Lightning and/or Salesforce)
Intermediate proficiency in Microsoft Office suites (Excel PowerPoint Word etc.)

Preferred Qualifications:

Post-secondary degree/certificate or license in a field of study related to customer service
Strong preference for bilingual communication English / Spanish

Required Experience:

Why JTEKT Machinery is the Team to Join:

We offer health insurance through BCBSIL with low premiums and deductibles for individuals and families company-paid Short- and Long-Term Disability and Basic Life & AD&D.
Additional benefits include a variable bi-annual bonus 401(k) with a generous Safe Harbor company match 10 paid company holidays and a progressive Paid Time Off policy starting at 15 days.
We host an annual golf outing Family Nights fit for all ages and holiday parties in addition to regular company updates with lunches.
We provide training opportunities for our employees and offer internal promotion opportunities.
Hourly pay for this role starts at $25/hr. and offers are given from a total compensation perspective. JTEKT Machinery takes education experience and other job specific factors into consideration when making offers.

Essential Duties and Responsibilities:

Accurately route and/or directly address initial customer inquiries
Assist all internal and external customers who are seeking transactions that require resources from the service department
Prepare quotations requisitions and documents related to customer account set up
Schedule and monitor on-site fulfillment of customer requests by using a cloud-based field management system
Prepare reporting and presentations by collecting and analyzing information and trends
Communicate with area management regarding escalated issues and the progress of their resolution
Maintain relationships with contacts from frequent customer and partner companies
Performs other related duties as assigned.

Minimum Qualifications:

3-5 year(s) of experience/training with advanced customer service concepts and project management
3-5 year(s) of experience/training with quotations processing purchase orders record keeping and credit card processing
3-5 year(s) of experience/training with a cloud-based field service management system (Epicor 11 Field Service Lightning and/or Salesforce)
Intermediate proficiency in Microsoft Office suites (Excel PowerPoint Word etc.)

Preferred Qualifications:

Post-secondary degree/certificate or license in a field of study related to customer service
Strong preference for bilingual communication English / Spanish

Required Experience: