Service Coordinator
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Job Location:
Arlington Heights, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Service Coordinator is an essential role that manages customer inquiries prepares service documents coordinates field service scheduling supports billing and maintains communication with management and key customer contacts.
Key Responsibilities
- Handle and route customer inquiries
- Prepare quotes requisitions and account documents
- Schedule and monitor service through a cloud-based field management system
- Create reports and presentations using collected data
- Communicate with management on escalated issues
- Maintain strong customer and partner relationships
Minimum Qualifications
- 35 years experience in customer service and project coordination
- 35 years experience with quotes purchase orders and record keeping
- Experience with cloud-based field service systems (Epicor 11 Field Service Lightning Salesforce)
- Intermediate Microsoft Office skills
Preferred
- Post-secondary education or certification in customer service
- Bilingual English/Spanish
Why Join the JTEKT Machinery Team
- Excellent benefits including BCBSIL health insurance with low premiums and deductibles
- Company-paid Short- and Long-Term Disability and Basic Life & AD&D
- Bi-annual bonus opportunity
- Safe Harbor 401(k) match
- 10 paid holidays 15 days of PTO to start (with more earned over time)
- Company culture focused on connection: annual sporting events family events holiday celebrations and regular company updates with lunch
- Growth-focused environment with training and advancement opportunities
- Starting pay: $25/hr with offers based on experience education and qualifications
Required Experience:
IC
