Lead IT Architect, Infra Arch & Svc Mgt

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

As aServiceNow Consultant you will review analyze current and proposed business operations and provide overall design and solution to address the business outcome. Involve in the design develop implement and support ServiceNow tools.

What will you do

1. Identify and communicate with key stakeholders
2. Gather review and analyze business & operation requirements and translate into user stories.
3. Understanding business & operations needs and translate into technical requirement
4. Conduct workshops and meetings to facilitate solution brainstorming for both client and technical team.
5. Perform gap analysis to identify the difference between current processes and desired outcomes proposing solutions to bridge these gaps.
6. Maintain clear and consistent communication with stakeholders ensuring alignment and managing expectations.
7. Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
8. Able to design develop configure test implement support and maintain ServiceNow solutions.
9. Build Test cases Facilitate UAT sessions with business users and ensure that solutions are fit.
10. Develop and execute test plans capture artifacts to ensure the solution meets the specified requirements and quality standards
11. To support post implementation tasks including troubleshooting administration patching and upgrades.
12. To work with stakeholders and recommend best practices in areas such as Human Resource Service Delivery (HRSD) and App Engine.
13. Lead in POC/POV product evaluation and tech refresh activities

The ideal candidate should possess:

• Must have ServiceNow System Administrator certification Application developer and ServiceNow HRSD implementation certification.
• Four (4) to Seven (7) years of experience as a ServiceNow Technical Consultant with hands-on experience in ground up implementations with ServiceNow products
• Four (4) to Seven (7) years of experience with ServiceNow scoped applications and all scripting module experience including client scripts business rules workflow flow designer script includes UI actions UI macros UI pages etc. custom application development
• Four (4) to Seven (7) years of experience with ServiceNow Service Portal and widget development (Angular JS JavaScript CSS HTML)
• Must have experience with the following ServiceNow suites: HRSD & App Engine.
• Advanced experience with scripting languages such as JavaScript Python etc.
• Knowledge and experience integrating ServiceNow using platform APIs and integration tools

We are driven by ourAEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We arecommitted to our Impact: Valuing our clients Growing our people and Creating our future.

Together wemake the extraordinary happen.

Learn more about us at and visit our LinkedIn career site.