Communications & Pilots Lead, International Private Bank Vice President
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
The International Private Bank Employee (IPB) and Client Experience Team (ECX) is committed to delivering a first-class experience for employees clients and prospects across all channels. Through a proactive coordinated and innovative approach ECX partners with stakeholders across all aspects of the International Private Bank.
In this role you will lead strategic priorities coordinate resources and ensure effective execution of initiatives. As part of a dynamic and growing team you will collaborate across functions and regions to deliver innovativeprojects that enhance experiences for employees and clients with opportunities to pilot and scale new ideas.
The ideal candidate is a collaborative self-starter who thrives in a fast-paced setting with excellent written and verbal communication skills strong interpersonal abilities and a passion for delivering outstanding experiences. You will work with stakeholders to develop and manage experience initiatives fostering innovation and teamwork locally and globally. The successful candidate will inspire confidence drive outcomes and build strong relationships across teams.
JobResponsibilities:
- Manage internal and external communications from the IPB CEO and Regional CEOs including the newsletter and recognition notes while ensuring all messaging is accurate consistent and aligned with brand guidelines.
- Oversee CEO LinkedIn and Hearsay profiles develop a content calendar and draft posts as needed.
- Develop and implement creative gifting initiatives for clients around milestone events supporting advisors in strengthening personal client relationships.
- Direct and support one team member based in Geneva providing guidance feedback and oversight to ensure effective collaboration and performance.
- Assist in managing an offshore team leveraging their support to manage responsibilities and drive projects forward.
- Contribute ideas and feedback to improve processes and experience initiatives; proactively leverage automation tools to streamline workflows and reduce manual work.
- Maintain reports interpret findings and provide recommendations.
- Ensure compliance with organizational policies and regulatory requirements.
- Serve as a culture carrier fostering team values and a positive environment in support of the team head and organization.
Required qualifications capabilities and skills:
- Bachelors degree or relevant experience preferably in financial services client service luxury brand or a similar high-touch environment.
- Strong communication and writing skills.
- Exceptional attention to detail and organizational skills.
- Proven PowerPoint and Excel skills; experience with AI Python Alteryx or Tableau is a plus
- Ability to provide direction feedback and support to team members fostering collaboration and performance.
- Program management mindset with strong analytical critical thinking and problem-solving abilities.
- Ability to work well independently and as part of a team building strong relationships with colleagues across global offices and cultures.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
