Senior Digital Product Owner D365 Retail & Commerce

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Summary:
Caterpillar is seeking a wellqualified D365 Product Owner Retail & Commerce responsible for supporting the full functional needs of the Caterpillar Enterprise Resource Platform (ERP) template for Caterpillar Dealers. The Caterpillar ERP solution will be built on Microsoft Dynamics 365 Finance & Operations with specialization in Retail & Commerce and preferred knowledge in Finance.

The ideal candidate will lead endtoend implementations architect scalable retail solutions and drive integrations across enterprise systems ensuring compliance with Microsoft standards while guiding organizations through digital transformation initiatives. Additionally the candidate will contribute to solutioning and developing D365 Retail & Commerce templates for implementation.

What You Will Do

Product Vision & Strategy

• Define and own Dynamics 365 Retail & Commerce architecture with Finance as a supporting domain.
• Translate complex retail and dealer requirements into secure highperforming ERP solutions tailored for Caterpillars industry.
• Partner with stakeholders to define roadmaps integrations and reporting strategies across Retail Commerce and Finance.
• Drive integration strategies between CE F&O thirdparty and legacy systems (including Dual Write and Dataverse).

System Ownership

• Design and configure Retail Commerce POS Pricing Promotions Loyalty and Finance modules to meet Caterpillar dealer needs.
• Stay current with Microsoft D365 updates and recommend architecture enhancements that improve retail operational efficiency.
• Manage functional and technical interfaces ensuring seamless integration with CE ISV solutions and Power Platform.

Requirements Definition

• Collaborate with Caterpillar Caterpillar Dealers and business stakeholders to elicit and document retail and commerce ERP requirements.
• Conduct gap/fit analysis across Retail Commerce and Finance workstreams ensuring compliance with Caterpillars standards.
• Prepare technical documentation and training materials for engineering teams alongside nontechnical presentations for stakeholders.
• Communicate dealer and customer feedback to technology teams to improve product quality and roadmap alignment.

Delivery & Execution

• Conduct risk assessments root cause analysis corrective actions and quality assurance processes for retail operations.
• Oversee issue resolution and corrective actions to maintain Caterpillars quality and security standards.
• Perform volume testing regression testing and endtoend integration testing by modeling realworld retail scenarios.
• Create automated test cases/suites and utilize automated testing tools to perform and report on testing outcomes.

Release Management

• Partner with crossfunctional teams to manage release dependencies and clarify ERP requirements.
• Manage DevOps pipelines CI/CD and environment strategies for Retail & Commerce projects.
• Oversee Lifecycle Services (LCS) and Power Platform Admin Center (PPAC) planning testing before code releases across Dev/UAT/Prod environments.

Stakeholder Management

• Act as a product advocate within the engineering team ensuring QA and testing insights are incorporated into product improvements.
• Build strong relationships with Caterpillar Digital leads external vendors and Caterpillar Dealers to align ERP architecture with retail business goals.

Change Management

• Identify opportunities to improve dealer retail processes and drive operational consistency across Finance and Commerce.
• Manage change requirements by incorporating risk assessments QA insights and corrective actions into ERP delivery.

User Training & Support

• Prepare technical and nontechnical documentation workflows and playbooks to ensure dealer understanding and adoption.
• Collaborate with training departments to deliver Retail ERP training programs and provide ongoing support.
• Assist in resolving or remediating ERP issues ensuring smooth dealer operations.

What You Will Have

ERP & Systems Knowledge (MS Dynamics 365 Retail & Commerce focus)

• Handson experience with Microsoft Dynamics 365 Retail & Commerce (or related platforms) in a product or process leadership role.
• Understanding of Retail configuration POS pricing promotions loyalty programs and Finance integrations.
• Awareness of Microsoft release cycles and ability to assess new features for business value.
• Knowledge of retail product lifecycle management including adoption and change management.

Business Analysis

• Strong understanding of retail and commerce operations: POS promotions loyalty pricing order fulfillment and dealer/customer engagement.
• Ability to identify gaps in retail processes and design systemdriven solutions.
• Experience supporting KPIs such as sales uplift customer retention order accuracy and margin optimization.

Decision Making and Critical Thinking

• Analytical skills to interpret retail and commerce performance metrics and identify opportunities for process improvement.
• Ability to support retail leadership with actionable insights for cost optimization and operational agility.
• Familiarity with reporting tools (e.g. Power BI Dynamics 365 dashboards) for retail performance.

Effective Communications

• Ability to translate technical requirements into businessfriendly terms.
• Skilled at facilitating workshops demos and discussions with retail IT and dealer stakeholders.
• Strong presentation and negotiation skills to align diverse stakeholders.
• Collaborative approach to building consensus and driving adoption across departments.

Software Product Business Knowledge

• Proven experience owning a product backlog defining roadmaps and managing releases.
• Skilled in writing clear user stories and acceptance criteria based on stakeholder input.
• Comfortable leading sprint planning reviews and retrospectives with crossfunctional teams.
• Ability to balance competing priorities and ensure alignment with business objectives.

Considerations For Top Candidates

• Participates in UAT cycles validating Retail & Commerce scenarios with Finance as supporting expertise.
• Strong background in software product management and ERP lifecycle ownership.
• Proven experience as Product Owner Retail Analyst or Process Lead with endtoend knowledge of POS promotions loyalty pricing and order fulfilment.
• Familiarity with global dealer networks retail operations and industrial commerce best practices; Dealer/Rental industry exposure is a plus.
• Handson Agile/Scrum experience driving backlog prioritization sprint planning and system enhancement delivery.
• Skilled in reviewing preparing and maintaining highquality test scripts; executes functional regression integration and performance testing with clear defect documentation.
• Experienced in integration strategies (OData REST APIs DMF Dual Write) and data migration for Retail & Commerce.
• Proficient in Microsoft Fabric Power BI and Dynamics dashboards for reporting and performance monitoring.
• Passionate about continuous learning leveraging automation AI Builder and Copilot Studio to enhance ERP processes and drive innovation.

Experience

• 810 years in ERP/CRM solution delivery including 6 years handson with Dynamics 365 F&O/AX.
• Handson experience in endtoend D365 implementations (minimum 6 fullcycle projects).
• Experience with Agile/Scrum/SAFe methodologies PI planning and DevOps practices.
• Exposure to global rollouts multientity implementations and regulatory compliance.

Certifications (Preferred)

• Bachelors degree in Retail Commerce Business Administration Information Systems or equivalent experience.
• MB320: Finance Functional Consultant Associate
• MB330: Supply Chain Management Functional Consultant Associate
• MB920: Dynamics 365 Fundamentals (ERP) Retail & Commerce focus

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply Join our Talent Community.