CRM & Loyalty Business Analytics Intern

Hey were Ardene!

Were the ultimate destination in North America and beyond for head-to-toe apparel footwear and accessories - all at the best 1982 we started as an accessories and jewelry retailer. Today were on a whole new level with 250 stores in Canada the USA and internationally not to mention and our app!

We believe that fashion shouldnt be exclusive or intimidating it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health diversity & inclusion engagement and recognition. This includes our many mindfulness programs too so our teams can create meaningful connections lead with intention and kindness and be their best selves at work and in their lives.

Want to learn more about Life at ArdeneCheck out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

YOU ARE:

Reporting to theDirector LoyaltyCRM& Customer Insights the CRM & LoyaltyBusiness AnalyticsIntern willsupportwiththeextraction manipulation &visualizationofbusiness andcustomer data from our data warehouse and systems as well as with loyalty and CRM tasks / initiatives.

Responsibilities include but are not limited to:

• Extract manipulatevalidate& interpret data from our data warehouse and various systems (Google Big Query/SQL serverMicrosoft Fabric Power BI Braze Other Cloud Platforms Google Analytics Loyalty Platform ) usingmainly SQLlanguage& Power BI to visualize
• Support with reporting and dashboard creation to automate and track metrics and results
• Support when necessary and act as back-up for our loyalty specialist & CRM specialist (campaign creationQAand post campaign analytics)
• Support the team in A/B testing including pre-test analytics sizing and results measurement
• Supportwithcustomer level analytics& segmentation strategies
• Provide support on special projects and analytics as needed

WHAT YOULL NEED:

• Bachelor/Masterdegree in progress with a focus in business statistics computer sciencemathematicsor related quantitative field
• Experience with statistical and data manipulation language (strong SQLrequired)
• Experience working with BI Visualization such as Power BI
• Previouspart-time / internship experience in business analytics an asset
• Loyalty program / CRM experience an asset
• Experience working with large data sets to lead to actionable business insightsan asset
• Proficiencywith Microsoft Office Suiterequired including advanced Excel functions.
• Bilingual Preferred (French and English)
• Understanding of database structuresan asset
• Adept and proactive problem solver
• Strong organizational skills
• High attention to detail and commitment to high quality work
• Strong analytical & data mining skills
• Ability to work independently as well as part of a multi-disciplinary team

GROW WITH US!

Were pretty proud to say that everything we do starts with our people whether its in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing brand and digital experts; stylists photographers and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun dynamic and energetic team! Join our team and begin your career at one of North Americas top retail chains!