Senior UX Designer, Last Mile Transporter Experience Design

We are the Last Mile Delivery Design team for Amazon Worldwide Operations. We define build and maintain the products that Amazon businesses use to deliver packages to customers around the world. Our team of experienced designers researchers and cartographers partners with product teams to understand user behaviors and needs creating high-quality experiences that strive to not only meet those needs but exceed them. We design experiences such as the Amazon mobile delivery platform in-vehicle digital tools DSP 2.0 Delivery Station tools and other systems that support addresses geolocation routing and deliveries. The experiences we create are used by multiple Amazon businesses and product lines including Amazon Logistics Prime Now Amazon Fresh Amazon Flex Amazon Key Lockers I Have Space Retail and more.

Key job responsibilities
Our team is looking for high-performing design leaders to drive both big-picture vision and fast-paced execution delivering near-term results while exploring future opportunities. This Senior UX Design role focuses on helping transporters safely and effectively deliver packages for our customers providing clarity on where they they need to go what they need to do and the best way to get there. Success requires close collaboration with cartographers engineers and product managers. Many of our projects extend beyond digital interfaces connecting with real-world physical processes. We work hands-on in our design and prototyping studio deeply understanding customer needs and creating experiences that aim to meet them in the moments that matter most.

A day in the life
As a designer on the Last Mile Experience Design team you will own your work end-to-end from managing your UX backlog to developing testing and sharing design strategies. Youll tackle complex design challenges with creative solutions and collaborate closely with product leaders cartographers and engineering teams to create robust experiences that help drivers navigate their routes safely clearly and efficiently. Strong collaboration and facilitation skills are essential to bring clarity and drive alignment across teams. Youll be expected to uphold high design standards continuously improve how we work and advocate for quality user experiences. With customer needs at the forefront youll use sound judgment stay informed about our users competitors and industry trends and contribute to delivering best-in-class navigation solutions.

About the team
We lead with vision and follow a flexible design process adapting our approach to fit the needs of the moment. We invent through collaborative brainstorming prototype and simulate experiences with real customers and share our vision across teams and leadership. We scale empathy for our users to partners and leaders ensuring our tech teams have what they need to build great products. Equally important we prioritize a healthy work-life balance. While we are a team of high achievers we recognize that sustainable performance requires realistic scoping and mindful workload management. We know innovation suffers when designers are stretched too thin or working unsustainable hours (many of us have families too). Though we may put in extra effort to polish a critical project we strive to minimize thrash accurately scope work and maintain a healthy balanced work week for every person on the team.

- 7 years of design experience
- Bachelors degree in design human-computer interaction (HCI) a related field or 4 years of additional experience
- Experience with a variety of design tools (eg. Figma Sketch Illustrator)

- Have an online portfolio or samples of work on resume demonstrating experience creating great end-to-end user-centered design solutions and patterns across desktop and mobile devices
- Experience presenting designs and collaborating with all levels of the organization
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Experience and practical knowledge of user-centered design methodologies usability principles web-based information architecture and designs
- Experience in visual design demonstrated through design concepts case studies documentation mockups and style guides
- Experience leading design teams in problem definition artifact rendering cross-functional collaboration and delivery and user validation and measurement
- Relentless desire for innovation balanced with business needs and customer expectations
- Experience with driving or wayfinding apps logistics or service design

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 137800.00 - 186400.00 USD annually