Customer Education Program Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Customer Education (CUED) Program Manager supports the systems that power Klaviyo Academy including the LMS the credentials platform and the data and reporting tools used across the Academy ecosystem.
This role works closely with senior Academy leadership and the Academy Program Manager to help turn strategy into clear day-to-day execution. The focus is on keeping systems running smoothly coordinating work across teams and ensuring plans are implemented clearly and consistently.
A key part of the role is acting as a bridge between stakeholder teams and technical teams. This person helps translate learning and program needs into clear technical requirements and then helps stakeholders understand what execution will look like what tradeoffs exist and how timelines and system constraints shape delivery.
This role is well suited for someone who enjoys working behind the scenes to keep platforms healthy projects moving and teams aligned while building deeper ownership and technical context over time.
How You Will Make a Difference
Academy Systems Stewardship
- Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations
- Ensure workflows across Skilljar Accredible Salesforce Snowflake and Tableau are stable documented and scalable.
- Act as the first point of contact for platform questions issues and improvements within owned areas of the stack.
Technical Enablement and Execution
- Partner with CUED leadership to execute the Academy systems roadmap
- Translate roadmap initiatives program needs and stakeholder requirements into clear plans and projects
- Recommend platform enhancements process improvements and technical patterns that improve reliability scalability and usability.
- Support technical projects such as integrations migrations and tooling updates by coordinating across Systems BI and vendor teams.
- Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.
Operational Strategy and Platform Operations
- Own the operational setup and ongoing maintenance of assigned Academy systems.
- Design and maintain processes that reduce manual effort improve data accuracy and support long term scale.
- Manage testing rollout and documentation for system changes to ensure minimal learner and stakeholder disruption.
- Collaborate with vendors to troubleshoot issues resolve limitations and inform future improvements.
Data Reporting and Continuous Improvement
- Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams.
- Ensure data accuracy consistency and usability across reporting tools and dashboards.
- Monitor system performance and learner signals to surface insights risks and improvement opportunities.
- Use data and operational learnings to continuously improve platform efficiency and workflows.
Who You Are
Experience
- Proven experience supporting or managing learning platforms enablement systems or education technology at scale.
- Experience operating in environments where system reliability data integrity and governance are critical.
- Comfortable owning day to day platform operations while partnering with senior leaders on direction and priorities.
- Familiarity with credentialing platforms or credential programs is a plus but not required.
- Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
Technical and Systems Expertise
- Strong understanding of how learning and learner data flows between systems and data tools
- Hands on experience configuring platforms managing integrations and improving operational workflows.
- High proficiency with Google Sheets including pivot tables formulas lookups and conditional logic.
- Ability to reason through system dependencies edge cases and scalability concerns without being an engineer.
Skills and Ways of Working
- Systems minded operator who excels at turning strategy into stable repeatable execution.
- Strong project manager who can coordinate work across technical and non technical stakeholders.
- Clear communicator who can explain platform behavior tradeoffs and impacts in plain language.
- Proactive pragmatic problem solver who identifies issues and opportunities early.
- Motivated by building reliable learner centered infrastructure that supports meaningful education outcomes.
Systems Experience Preferred
- Experience working with a Learning Management System such as Skilljar
- Familiarity with data visualization tools such as Tableau
- Experience supporting a credentials platform such as Accredible
- Strong working knowledge of Google Sheets
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.
