Certification & Enablement Coordinator

Reporting to the Director of Enablement the Certification & Enablement Support Manager plays a critical role within Citrixs Enablement team by supporting the execution and ongoing enhancement of our technical certification programs. This role focuses on operational excellence partner and vendor communication and ensuring a premium learner experience across Citrixs certification and product learning ecosystem. The ideal candidate is detailoriented highly organized and a proactive problemsolver who thrives in collaborative environments. They will work closely with internal Citrix teams vendors partners and customers to build and maintain a worldclass certification program that drives product expertise and market readiness.

Key Responsibilities

Certification Operations

• Coordinate with external vendors involved in certification exam delivery proctoring and digital badging.
• Manage the lifecycle of certification exam vouchers including distribution tracking reporting and issue resolution.
• Oversee quality assurance processes for training and product courses related to certification preparation ensuring accuracy relevance and alignment with exam objectives.
• Support the creation updates and release of certification exams in alignment with the certification roadmap.
• Publish and maintain certification-related learning paths and courses on the Citrix learning platform.

Badging & Learner Experience

• Manage certification badges and workflows using platforms such as Credly or similar digital credentialing systems.
• Partner with internal and external stakeholders to ensure accurate badge issuance naming conventions and program governance.
• Serve as a primary point of contact for partners and customers with certification or badging inquiries.

Content & Enablement Support

• Collaborate with the enablement team to prepare package and publish content on BigTinCan (CMS) and Brainshark (LMS).
• Ensure consistency in content formatting metadata tagging and version control.
• Assist with enablement initiatives related to product readiness partner education and customer learning experiences.
• Communicate certification metrics needs with Marketing Operations.

• 5 years of experience in coordination certification management training operations or similar roles.
• Familiarity with digital badging platforms (Credly preferred) and LMS/CMS systems (Brainshark BigTinCan or comparable tools).
• Experience collaborating with vendors partners and external customers.
• Strong organizational communication and problemsolving skills with the ability to manage multiple priorities simultaneously.
• Detail orientation with a commitment to accuracy and process quality.
• Ability to work crossfunctionally in a fast-paced team-focused environment.

Preferred Qualifications

• Experience in a technology SaaS or product training environment.
• Understanding of certification exam development or learning content creation workflows.
• Project management or operations background.

Key Strengths for Success

• Communication: Professional clear proactive and able to engage effectively with partners vendors customers and internal teams.
• Organization: Skilled at managing deadlines tracking multiple workstreams and maintaining orderly processes and documentation.
• Problem Solving: Resourceful analytical and able to troubleshoot issues related to certification logistics content publishing and learner support.
• Team Orientation: A collaborative mindset with a willingness to support broader enablement initiatives and jump in where needed.