Dispatcher I

Brookshire, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Dispatcher IJOB FUNCTION / PURPOSEThe Dispatcher I under general supervision is responsible for relaying service requests to field personnel and identifying specific issues that require further investigation by the appropriate Handles requests from customers remote monitoring systems Account Managers Homeowner Association Board members etc. Dispatches field personnel (technicians plant operators emergency maintenance crews) as requested by customers or field and operating supervisors. Responds to after-hours customer (repair) service requests and coordinates the appropriate service response. Receives classifies and prioritizes all incoming calls in the Dispatch All queue. Monitors and logs all communications on a dispatch log sheet or in the work order program. Monitors and responds to facility alarms security system alarms and TX 811 Locate requests. Performs other duties as EXPERIENCE AND SKILLSEducation/Experience:High School Diploma or GED. 1 year of experience :Basic proficiency with Microsoft Office applications and the internet. Ability to work with standard office equipment and phone systems. Basic map-reading skills and general knowledge of water distribution systems are :Communicates clearly and professionally. Contributes to a positive internal and external customer experience. Willing to help others. Maintains composure in challenging Solving & Quality:Pays attention to detail. Identifies and solves problems. Escalates issues appropriately. Checks work for accuracy and for Results:Works well under supervision. Completes projects and assignments. Follows all company policies and SOPs. Manages multiple tasks & Initiative:Demonstrates a positive attitude. Acts in accordance with the companys mission vision and values. Takes responsibility for own performance. Willing to take on additional DEMANDSThe work environment is characteristic of an office setting. The role involves sitting standing walking bending and lifting as required. The employee must occasionally lift and move up to 20 is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at