Associate Director of Integrated Student Services

Embry-Riddle Aeronautical University

Job Location:

Daytona Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach FL and Prescott AZalong with a Worldwide network spanningroughly 120global locationsEmbry-Riddle proudly stands as the worlds largest aviation and aerospace university. Now celebrating our 100th year we continue to lead innovation in STEM education serving more than 30000 students worldwide. Ourcutting-edgeprograms in Applied Science Aviation Business Technology Engineering Safety Security and Space prepare the next generation of leaders shaping the future of flight and beyond.

The Opportunity

The Associate Director of Integrated Student Services provides strategic leadership and operational oversight for a coordinated student-centered serviceofficethat integrates academic administrative and co-curricular support. This roleis responsible forenhancingthe studentexperience through cross-functional collaboration data-informed decision-making and continuous improvement of service delivery across the student lifecycle.

Working collaboratively with the Associate Dean of Student Support and Advising the Associate Directorof Integrated Student Servicesmust have a broad understanding and in-depth knowledge of all aspects of student business services primarily integrated cross-functional service in the areas of registration/enrollment student records financial aid billing and payments and financial literacy.

Key Job Functions

Lead the Integrated Student Service office with the ongoing management of a dynamic fast-paced and multi-functional student support office.

Servestudents families and staff with complex issues ensuring proper resolution is reached.

Handle all complex or escalated studentneedswith professionalism discretion and care.

Maintain all records and training materials keeping them up to date and easily accessible to staff.

Plan coordinate and execute stafftrainings;maintaina training schedule with the Integrated Student Service Counselors and in conjunction with partner offices asdeterminednecessary.

Ensure that all student-facing resources including the ERNIE pages externalwebsite and published materials are alwaysaccurateandup-to-date.

Maintain reports anddashboards to track metrics assess andmonitortrends to improve processes and student satisfaction.

Test andvalidatenew processes systemchangesand other changes thatimpactthe department.

Provide ideas on new processes or changes to existing processes to provide improved customer service and staff/department efficiency.

Supervisory Responsibilities

Responsible for the supervision leadership coaching and mentoring of Integrated Student Service Counselorsand student peer mentors.

Responsible for conducting mid-year and annual performance evaluations.

Provide oversight tostaffandensure they follow the best practices in customer service delivery; serve as a mentor and exemplifyexcellent customer service.

Compensation

The annual salary range for this position isup to $65000. The final offer will consider the candidates skills qualifications and experience along with applicable state regulations internal equity and business needs.

Perks Await You at Embry-Riddle!

Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!

Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

Generous Time Off:Relax with18 daysof personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Qualifications

Required Education and Qualifications:

Bachelorsdegree from an accredited institution.

Required Skills Knowledge and Abilities

Strong analytical skills with in-depth knowledge of information systems.

Technicalproficiencyinmultiplesystemsincluding but not limited to:Microsoft Office applicationsSalesforceandCampus Solutions

Ability to interpret dataidentifytrends and apply insights to support operational and strategic decision-making.

Strong organizational problem-solving andcritical-thinkingskills.

Demonstrated supervisory experience including mentoring and team development.

Excellent organizational communication and stakeholder engagement skills.

Ability to collaborate effectively with faculty administrators andpartner offices.

Required Minimum Work Experience

Minimum of 35 years of related professional experience.

Experience in higher education environments.

Application process/requirements

Tosubmityour application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition numberR311029. Please attach all relevant materials to your application when you apply online. Complete submissions include:

Cover letter

Full Resume

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly andprovidedequal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individualmerit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visitourwebsite.

*Embry-Riddle is not seekingassistancefrom staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.

Required Experience:

Director

Job DescriptionEmbry-Riddle: A Global Leader in Aviation and AerospaceWith vibrant campuses in Daytona Beach FL and Prescott AZalong with a Worldwide network spanningroughly 120global locationsEmbry-Riddle proudly stands as the worlds largest aviation and aerospace university. Now celebrating our 10...