IT Support Technician

Maple Lake, MN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a motivated and customer-focused IT Support Technician to join our IT support team at our Maple Lake MN this role you will provide first- and second-level technical support to end-users troubleshoot hardware and software issues and ensure smooth operation of IT systems across the organization. The ideal candidate is proactive self-motivated enjoys problem-solving and thrives in a fast-paced environment.

Job Responsibilities

Provide timely and professional technical support via phone email ticketing system and in-person for desktop laptop mobile devices and peripherals.
Manage and support Microsoft Intune for device enrollment configuration application deployment compliance policies and mobile device management (MDM).
Offer hands-on support for handheld/mobile devices Android and iOS (smartphones tablets scanners etc.) including setup troubleshooting and OS/app updates.
Diagnose and resolve hardware software network and printer issues.
Assist with user account management in Active Directory Office 365 and other enterprise systems.
Document incidents resolutions and procedures in the ticketing system.
Participate in an on-call for after-hours support.
Collaborate with senior IT staff on projects system upgrades and process improvements.

Qualifications:

Required:

At least 1 year of professional experience in IT support or similar role.
Hands-on experience with Microsoft Intune (device management autopilot policy configuration).
Proven experience supporting handheld and mobile devices (iOS Android Windows mobile).
Strong knowledge of Windows 10/11 Microsoft Office 365 and common business applications.
Excellent troubleshooting and problem-solving skills.
Outstanding customer service and communication skills (verbal and written).
Ability to work independently and as part of a team.

Required Experience: