Safer Gambling Specialist 6 month contract
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Be part ofone of the most innovative companies in Australiawith industry leading technology
A placetotrulybe yourself andthrivein your careerfrom the beginning
Recognisedand endorsedas an employer for all women by Work180 ranking #35 in 2025
AboutUs
At Sportsbetwereunited behind our purpose to Bring Excitement to Life for over2.4 millioncustomers. We do this by delivering fun challenging the status quo and livingourvalues. As part of the globalFlutter Groupwerea major player internationallybut in MelbourneSydneyand Darwinwerea tightknit team of 1300 teammates (with over half in Tech & Data Science).
Ourcommitment to responsible gamblingis genuine anddemonstratedthrough the wide range of responsible gambling initiatives and to be the leaders in responsible gambling in our industry not just locally but globally.
We are one of the top workplaces for Women throughWORK180.WORK180is a leading platform that independently assesses employers on policiesbenefitsand practices that support women and underrepresented groups at work. Weremaincommitted to makingSportsbet the best place to workand encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.
AboutThe Role
Full Time 6 Month Position
As a Safer Gambling Specialist youll be trusted to step into meaningful sometimes challenging conversations that genuinely change lives.
Were investing heavily in our Safer Gambling capability and are entering an exciting new chapter including a major transition to Salesforce to make case management smarter faster and more human. This is your chance to be part of a team that leads with care curiosity and courage.
ResponsibilitiesInclude:
- Monitoring account activity and alerts to identify potential risk behaviours
- Having empathetic sometimes confronting phone conversations asking the right questions at the right time
- Making informed decisions around Safer Gambling tools such as deposit limits time-outs account locks or permanent exclusions
- Maintaining exceptional documentation and data integrity in Salesforce
- Contributing to continuous improvement helping shape better processes clearer language and a more supportive customer experience
- Supporting internal compliance including employee betting account management
- Partnering with Customer Sustainability to uplift alerts and test new safeguards
About You
- Proven experience having difficult conversations over the phone with the ability to remain calm empathetic and clear even when conversations feel confronting
- Exceptional communication skills both verbal and written with the ability to ask thoughtful questions explain decisions clearly and document outcomes accurately
- Strong judgement and critical thinking enabling you to assess complex situations make considered decisions independently and know when to escalate or apply safeguards
We review applicationswithin the first two weeks so applynow! Check out our InstagramLinkedIn andcareers websitefor moreinformationaboutour inclusive culture.
OurFocusonDiversityEquity&Inclusion
WhatstheGreen Tick Feeling
Wellitsdifferent for everyoneyetunites us feeling you get when you succeed no matter what successlooksliketo the little andbig thingsthat make you feel likeyourethriving when working at Sportsbet.
Werean inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application. We alsoknow flex means different things to different peoplesolet us know how we can support you to be your best.
If you thinkyoudbe a great fit butdontnecessarily meet everything in the job description please still get in touch.
Ready to bring excitement to life Apply now
Required Experience:
IC
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
About Company
Sportsbet’s vision is clear: we want to become a world class betting & gaming business that’s trusted by our customers, colleagues and partners. We’re also here to make this the most exciting place you’ll ever work!
