Sr Fraud Analyst III (High Risk Mitigation Mule)
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!
Job Description:
This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls taking action based on complex transaction characteristics or suspicious documentation and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions proactively identifying and escalating concerns/issues with a sense of urgency and delivering solutions while focusing on retention and re-establishing customer confidence.
Responsibilities:
Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
Prepares reports for suspicious activity escalating concerns to senior management as required
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence
Required Qualifications:
1-year current production experience in Fraud Detection Operations or Retail Fraud Servicing
Strong attention to detail with a commitment to accuracy and quality while meeting production and quality goals
Strong organizational and time management skills
Strong ability to multi-tasking and prioritization.
Able to work in an independent efficient and effective manner in a fast-paced environment while working cohesively in a team setting
Working knowledge of MS Word and Excel
Excellent written and oral communication skills
Must be flexible and adapt quickly to change
Desired Qualifications:
Experience interacting with multiple levels of leadership
PowerPoint experience
Reporting/Analytics/Project experience
Skills:
Analytical Thinking
Attention to Detail
Due Diligence
Investigation Management
Research
Collaboration
Policies Procedures and Guidelines
Regulatory Compliance
Relationship Building
Written Communications
Business Case Analysis
Business Intelligence
Credit Documentation Requirements
Data Collection and Entry
Underwriting
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post.
Shift:
1st shift (United States of America)Hours Per Week:
40Required Experience:
Senior IC
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
What would you like the power to do? At Bank of America, our purpose is to help make financial lives better through the power of every connection.
