Analyst, Relationship Service Manager, Corporate and Institutional Banking (CIB) Client Servicing
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Some careers shine brighter than others.
If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Analyst Relationship Service Manager Corporate and Institutional Banking (CIB) Client Servicing (Internal and External Title).
The Relationship Service Managers (RSM) main responsibilities include acting as primary point of contact for both external and internal clients for flow transactional banking elements with the client base as well as be working closely with relationship and product teams locally and internationally. RSMs touches on the full client lifecycle including client servicing meeting control & regulatory requirements and client service & process excellence across each onboarding function (Credit due-diligence Client Documentation negotiation Client Management Support KYC & Client Identification due-diligence and Client Data) delivering an integrated global service to the business.
In this role you will:
- Provide support to the Corporate and Institutional Banking (CIB) Relationship Managers (RMs) to enable them to optimise the potential value of client relationships improve client engagement and deliver needs-based solutions and fair outcomes for customers.
- Support the achievement against targets for revenue generation product alignment customer satisfaction and cost containment.
- Help to understand clients needs to improve our offering to existing customers.
- Contribute to continuously improve overall client experience.
- Understands which products relate to specific customers.
- Able to handle difficult conversations when confronted with customer complaints.
- Act as primary point of contact for clients and internal colleagues for matters relating to Corporate and Institutional Banking (CIB) clients.
- Coordination and completion of key operational activities whilst providing regulatory expertise and risk management assistance.
- Protect the Bank by acting as First Line of Defense and observing all controls.
- Understand and ensure compliance with all relevant internal and external rules regulations and procedures that apply to the conduct of the business in which the jobholder is involved.
- Provide multi-jurisdictional client support to HSBCs Relationship Management and Acquisition teams and facilitates client review renewal maintenance and exit activities across all HSBC products.
- Maintain HSBC internal control standards including timely implementation of internal and external audit points together with any issues raised by external regulators.
To be successful in this role you should meet the following requirements:
- 2-5 years experience in Client Services/Client Onboarding/Relationship Management Support/Compliance Advisory/Operations
- Strong operational and control experience gained in a Corporate Banking environment is preferred
- Proven track record of working closely with key business users both front middle and back office
- Prior experience working with diverse and geographically dispersed business teams is an advantage
- Basic understanding of banking products (ie. Global Payments Solutions (GPS)/Global Trade Solutions (GTS)/ Securities Services (SSv)/Markets Treasury/Credit and Lending)
- Strong MS Office Skills (MS Excel MS Word MS PowerPoint)
- Excellent communicator with strong oral written and presentation skills
- Highly motivated and pro-active self-starter
- Good analytical and problem-solving skills; creative in thinking and driving out solutions
- Flexible worker who demonstrates adaptability
- Able to work under tight deadlines; willing to commit to deliver results on time
- Able to work as part of a team and/or independently under minimal supervision
- Has successfully completed all Global Mandatory Training (GMT) courses and post course assessments
Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.
Youll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
