Deal Desk Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who we are
DigiCert is a global leader in intelligent trust helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems we make sure digital experiences are secure private and authentic.
Our AI-powered DigiCert ONE platform brings together certificates DNS and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100000 organizationsincluding 90% of the Fortune 500DigiCert helps businesses operate with confidence today while preparing for whats next including a quantum-safe future.
Job summary
As the Deal Desk Manager you will act as the operational owner of Valimails quoting infrastructure and processes. Reporting to the Director of Revenue Operations youll oversee the systems and workflows that enable accurate pricing deal approvals and contract execution. Youll manage the partnership with Bluvium ensuring that Salesforce (SFDC) and CPQ functionality meets business needs through proactive support ticket management and user acceptance testing (UAT). In addition youll collaborate with the DigiCert sales and operations teams to support accurate pricing and quoting for Valimail solutions sold through DigiCerts go-to-market motion.
What you will do
- Own and manage the quoting process in Salesforce and CPQ ensuring accuracy compliance and operational efficiency.
- Partner with Bluvium (SFDC partner) to triage tickets test enhancements and validate fixes through UAT and deployment cycles.
- Collaborate with Revenue Operations Sales and Finance to maintain consistent pricing and discounting structures across customer segments.
- Oversee deal desk operations ensuring opportunities quotes and approvals meet compliance and policy requirements.
- Support non-standard pricing and deal structure requests by coordinating with Sales leadership Finance and Legal for approvals.
- Ensure deal accuracy and compliance by reviewing opportunity data quote details and order forms before close.
- Maintain documentation and training materials related to quoting workflows pricing policies and discounting guidelines.
- Assist the DigiCert team with pricing and quoting of Valimail products to ensure consistency in strategy and alignment across systems.
- Support reporting and analytics related to quote volumes discount trends and approval cycle times.
- Identify and drive continuous improvement initiatives in the quote-to-cash process working cross-functionally to streamline operations.
What you will have
- 2years of experience in Deal Desk Sales Operations or Revenue Operations preferably within a B2B SaaS environment.
- Strong working knowledge of Salesforce and CPQ systems; experience partnering with or managing external system integrators (e.g. Bluvium) is highly preferred.
- Demonstrated experience managing ticket queues conducting UAT and supporting system configuration changes.
- Understanding of SaaS pricing packaging and discounting principles.
- Familiarity with order forms payment terms and quote-to-cash workflows.
- Excellent problem-solving documentation and communication skills.
- Proven ability to work cross-functionally across Sales Finance Legal and Operations.
- High attention to detail and comfort working in a fast-paced dynamic environment.
- Proficiency with Excel or Google Sheets; experience with analytics tools (e.g. Sigma Snowflake) is a plus.
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
DigiCert is an Equal Opportunity employer and is committed to diversity in its compliance with applicable federal and state laws DigiCert prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified person with disabilities and protected veterans are strongly encouraged to apply.
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Required Experience:
Manager
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
