Patient Services Representative Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

This is a casual role hours will vary depending on the schedule. The shifts are 8 hours and could start as early as 4:45 AM or work until 5:00 PM depending on the schedule out of our Two Twelve Surgery Center in Chaska.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

• Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration
• Verify all patients insurance is accurately updated
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients as needed
• Responsible for all patient chart preparation and break down of charts
• Assists with patient pre-operative phone calls and surgery scheduling
• Responsible for monitoring fax machine for filing operative reports pathology reports etc.
• Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience
• Accountable for reporting occurrences through the centers established reporting process related to employee and/or patient/visitor events
• Fosters the developmental and educational process of self colleagues orientees and students (includes functioning as a preceptor)
• Participates in acceptable continuing education fostering career and skill development including meeting departmental continuing education requirements
• Assists in managing controllable costs by the proper non-wasteful use of surgery center resources
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Medical terminology knowledge preferred
• Customer Service experience
• Administrative or Medical Office experience preferred
• Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.

Benefits & Compensation:

• Actual starting pay will vary based on education skills and experience.
• We offer a comprehensive benefits package - to learn more clickhere.
  • Employees working 30 hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle) Dental & Vision plans as well as Tuition Reimbursement.
  • All employees regardless of hours are eligible for 401(k) w/ Profit Sharing Employee Assistance Program Lifetime Fitness Subsidy Car Rental discounts Home Auto & Pet insurance savings programs & more.

  • The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule.

Working Conditions:

• Frequentlylift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand walk bend and move continuously throughout the shift.
• Must be able to frequently perform physical activities such as pushing pulling and reaching.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g. computer phone printer).

Setting:

• Surgery Center

Essential Requirements:

Ability to:

• Comply with company policies procedures practices and business ethics guidelines.
• Complete job-required training.
• Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
• Demonstrate prompt and reliable attendance.
• Work in the clinic office or surgery center during business hours
• Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods may be required.
• Work at an efficient and productive pace handle interruptions appropriately and meet deadlines.
• Communicate and interact respectfully and professionally.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems establish facts and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision
• Travel to other work locations if required

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing . For more information please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties responsibilities and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time with or without notice in accordance with applicable laws.

Required Experience:

Unclear Seniority