Order Management Specialist

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The opportunity:

Through our innovative and diverse Transformers team and pioneering technology we transform energy to add social environmental and economic value enabling a sustainable energy future for todays generations and those to come. Hitachi Energy offers a complete range ofpower transformerstraction transformersinsulation and components digital sensors and transformer services. Our transformers have a global sales network of about 100 countries spanning applications for power generation transmission and distribution metals and mining oil and gas commercial and infrastructure projects and mobility. With increasing complexity in the grid our transformers are also increasingly used for improving power quality and network management. We introduced ourTXpertEcosystem launching the next level for digitalization of transformers.

The Order Management Specialist is responsible for ensuring the efficient and accurate processing of customer orders from inception to fulfillment maintaining high levels of customer satisfaction and supporting the operational goals.

How youll make an impact:

• You will process and manage customer orders accurately and in a timely manner including order entry order modifications and cancellations using the companys ERP system (e.g. SAP Oracle) communicate effectively with customers regarding order status delivery schedules product availability and any potential issues or delays.

• You will collaborate closely with sales logistics production and finance departments to ensure smooth order flow and resolve any discrepancies or challenges monitor and track orders through the entire lifecycle proactively identifying and addressing potential roadblocks to ensure on-time delivery.

• You will prepare and provide various reports related to order status backlog and delivery performance to management handle customer inquiries complaints and service requests with professionalism and efficiency escalating complex issues when necessary.

• You will maintain accurate customer records and order documentation participate in continuous improvement initiatives related to order management processes and systems and adhere to all company policies procedures and relevant industry regulations.

• You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Diploma or bachelors degree in business administration Supply Chain Management Logistics or a related field.

• Minimum of 2 to 3years of experience in order management customer service or a similar role preferably within a manufacturing or industrial environment.

• Proficiency in using ERP systems (e.g. SAP Oracle) for order processing and management is essential. Excellent organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving abilities and a proactive approach to issue resolution. Proficient in Microsoft Office Suite (Excel Word Outlook).

• Ability to work independently as well as collaboratively in a team environment.

• Strong communication skills both written and verbal with the ability to interact effectively with diverse stakeholders.

More about us:

At Hitachi Energy we believe in fostering a collaborative and inclusive work environment. We offer opportunities for growth and development ensuring our team members can thrive and achieve their career goals. Join us and be part of a company that values innovation excellence and teamwork.

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out.

For this role depending on grade and experience we offer the following employee benefits:

• Employer-sponsored medical plan (inc. dental carel).

• Central Provident Fund (CPF).

• Group Term Life insurance Group Personal Accident insurance Group Business Travel insurance.

• Hospitalization Insurance.

• Leave programs (Annual leave medical leave Hospitalization leave Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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