Sr. Group Operations Manager Business Banking (Southeast Region)

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description

This role supports regional operations across multiple markets within the Business Bank. The Region Operations Manager helps ensure daytoday operations run smoothly policies are followed and teams are prepared to deliver a consistent client experience. The role focuses on operational readiness risk and compliance oversight and performance insights while working closely with regional and market leaders to solve problems and improve how work gets done.

Responsibilities

• Supports regional workforce planning by reviewing staffing levels and capacity needs and providing input to ensure teams are properly resourced.
• Ensures regional operations follow bank policies regulatory requirements and governance standards when decisions are made.
• Acts as a key operational partner to regional and market leaders providing input for business reviews planning and priorities.
• Reviews and tracks service performance operational results and key metrics to identify trends risks and improvement opportunities.
• Identifies gaps or inefficiencies in processes and helps drive practical improvements that strengthen operations and the client experience.
• Partners with Finance and regional leadership to review staffing assumptions site needs and expense considerations.
• Ensures marketlevel controls are in place and serves as an escalation point for operational risk compliance or control issues.
• Builds strong working relationships with local leaders to help integrate risk management and operational best practices.
• Shares regular updates on operational performance risk themes and control results with regional leadership.
• Identifies training or skill gaps related to operations and risk and helps coordinate additional support or training as needed.
• Leads regional initiatives from planning through execution including tracking progress and communicating updates.

Managerial Responsibilities

This role does not have direct reports but it operates as a senior regional leader who influences outcomes through partnership and collaboration.

Leaders in this role are expected to:

• Promote an inclusive and respectful work environment.
• Use data and process knowledge to improve how work gets done.
• Clearly communicate enterprise priorities and connect them to regional work.
• Maintain strong risk and control discipline and escalate issues when needed.
• Coach and guide partners through influence rather than formal authority.
• Support responsible expense and staffing decisions.
• Contribute to building strong operational capabilities across the region.
• Drive results by focusing on the right priorities and following through.

Skills:

• Customer Service Management
• Talent Development
• Decision Making
• Relationship Building
• Organizational Effectiveness
• Strategic Thinking
• Strategy Planning and Development

Required Skills:

• Regional and business operations management
• Risk management and compliance oversight
• Understanding of operational controls and readiness
• Stakeholder and relationship management
• Ability to analyze data metrics and trends
• Process improvement and problem solving
• Clear communication and sound judgment
• Change management and execution support
• Strong client and service focus

Minimum Education Requirements:

Undergraduate degree or equivalent work experience desired.

Shift:

Hours Per Week: