Senior Debt Collector

Senior Debt Collector

The Collections role is responsible for managing early-stage arrears and delinquent accounts with the goal ofensuring timely payment minimizing credit risk andmaintaining a positive customer relationship. Collectorsplay a key role in identifying payment issues initiatingcontact with debtors and implementing tailored solutionsto prevent escalation.

Find out morehereabout how you can unleash your full potential at DLL

Day to day:

• Monitor accounts arrears. Identify reasons for the arrears
• Ensure competition on daily campaigns designed by specific C&R software.
• Collect amount in arrears and dedicated fees.
• Be able to early identify technical disputes and fraud flags.
• Maintain fluent communication with other departments.
• Set up back ups among members in case of bottlenecks or limitations from some members to complete daily activities. Set up plans for vacation ensuring service is provided.

All members enjoy

• Two working days per year volunteering for a local charity.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning member development programs.
• Click thislinkfor an overview of all the benefits in your region.

We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.

Essentials:

• Oriented to achieve main KPIs mainly Delinquency Levels and Risk Cost.
• High negotiations capabilities with delinquent customers.
• Able to communicate through different channels
• Advance knowledge of MS Programs remarking Excel and PowerBI.
• Used to work with different software.
• Used to coordinate team members. It is critical to be able to create good atmosphere among members embracing DLL values and supporting members.
• English is desire at least understanding capacity.

Choose wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Good to know:

• Deadline for application: March 15th (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment
• Applications via email will not be reviewed. Please apply online via our career website
• #LI-DC1
• DLLs referral program applies
• For more information please contact our Talent Acquisition Partner Dafne Cardinaux via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.