Integration Engineer, Amazon IVS Customer Success Engineering
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Customer Success Integration Engineer youll build deep technical relationships with IVS customers and be a trusted advisor on their journey to build engaging video applications. Specifically youll support customers during their evaluation and integration of the IVS service and SDKs.
Your experience with mobile/web application development video and cloud infrastructure will be used to resolve both client-side and server-side video integration challenges. Youll advocate for customer needs remove technical obstacles to adoption and communicate engagement insights to broad audiences.
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Be the primary technical contact for onboarding and integrations with strategic customers
- Resolve integration challenges to expedite the launch of IVS-powered customer applications
- Ensure a smooth transition to AWS support teams following a successful customer launch
- Consult with Business Development Account Management and Solutions Architecture teams to communicate the value of Amazon IVS evaluate IVS product fit and forecast onboarding effort with strategic customers
- Create feedback mechanisms and advocate for customer needs to influence the development of new product innovations.
- Capture and share knowledge and best practices to the IVS community and AWS sales teams.
- Accelerate and simplify customer onboarding by creating technical artifacts including code samples workshops and demos
- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- 3 years of Android development experience
- 3 years of Apple platform development experience
- Experience building complex software systems that have been successfully delivered to customers
- Bachelors degree in computer science or equivalent
- Experience working in a customer-facing role
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 165200.00 - 223600.00 USD annually
USA CA Santa Clara - 165200.00 - 223600.00 USD annually
USA WA Seattle - 143700.00 - 194400.00 USD annually
Required Experience:
IC
Key Skills
- APIs
- Jenkins
- REST
- Python
- SOAP
- Systems Engineering
- Service-Oriented Architecture
- Java
- XML
- JSON
- Scripting
- Sftp
About Company
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