Implementation Specialist

Granada - Spain

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Zenzorrito Tecnologías SL is a dynamic company located in Granada part of Badger Maps Inc. Badger Maps is a bootstrapped company that builds route planning software for field salespeople that dramatically improves operations through route optimization smart scheduling CRM integration and other cool features!

Were looking for an Implementation Specialist to join our team and help customers successfully adopt and get value from our routing this role youll lead onboarding and implementation projects work closely with customers to understand their workflows and configure solutions to meet their needs.

The successful candidate will play a key role in driving customer satisfaction adoption and long-term success by ensuring each implementation is delivered efficiently accurately and with a strong focus on client experience.

What to expect:

Help clients identify their needs and define their desired integration setup
Connecting Badger to our customers CRMs
Assisting with current CRM integrations
Manage communication and expectations between clients and the engineering team during the integration setup process
Collaborate with Engineering and Customer Success to improve our tools and processes

What were looking for:

1 year of experience in customer-facing roles in an English-speaking environment either on the phone or in-person.
Excellent written and verbal communication skills in English
Working knowledge of CRM platforms such as HubSpot Salesforce or similar systems
Highly independent detail-oriented and process-driven with strong organizational and multitasking skills
Adaptable and comfortable learning new CRM systems and adjusting to evolving processes and workflows
Ability to work 11:30 AM- 7:30 PM CET

Nice to have:

Experience with API or system integrations
Familiarity with Jira/Atlassian Custom JavaScript JSON and technologies such as APIs or FTP

What we offer in return:

Flexible schedule
Hybrid work set-up: 2 days from home and 3 days in the office
Benefits: Private health insurance Cobee benefit scheme seniority days sabbatical & volunteering time off for the cause of your choice
Personal Development: Training allowance for books & courses separate allowance for Spanish/English classes

Required Experience:

What to expect:

Help clients identify their needs and define their desired integration setup
Connecting Badger to our customers CRMs
Assisting with current CRM integrations
Manage communication and expectations between clients and the engineering team during the integration setup process
Collaborate with Engineering and Customer Success to improve our tools and processes

What were looking for:

1 year of experience in customer-facing roles in an English-speaking environment either on the phone or in-person.
Excellent written and verbal communication skills in English
Working knowledge of CRM platforms such as HubSpot Salesforce or similar systems
Highly independent detail-oriented and process-driven with strong organizational and multitasking skills
Adaptable and comfortable learning new CRM systems and adjusting to evolving processes and workflows
Ability to work 11:30 AM- 7:30 PM CET

Nice to have:

Experience with API or system integrations
Familiarity with Jira/Atlassian Custom JavaScript JSON and technologies such as APIs or FTP

What we offer in return:

Flexible schedule
Hybrid work set-up: 2 days from home and 3 days in the office
Benefits: Private health insurance Cobee benefit scheme seniority days sabbatical & volunteering time off for the cause of your choice
Personal Development: Training allowance for books & courses separate allowance for Spanish/English classes

Required Experience: