Founding CSM

Company Description

Care GP aims to enable the first generation of super-intelligent healthcare clinics. Our mission is to help healthcare operators grow their business without growing their admin team. Since our launch we have achieved 160% month-on-month usage growth and reached $55k MRR with 100% customer retention over six months. We are backed by Blackbird Ventures. We are building an audacious founding team to reinvent healthcare together.

This is a full-time on-site role located in Sydney NSW for a Customer Success Manager (Founding Team) at Care GP. The Customer Success Manager will be responsible for ensuring customer satisfaction retaining customers and building strong customer relationships. Day-to-day tasks will include proactively addressing customer needs analyzing customer data and working closely with healthcare operators to optimize their experience with our platform.

• Strong skills in Customer Satisfaction and Customer Service
• Experience in Customer Retention and Relationship Building
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Problem-solving and critical thinking abilities
• Experience in the healthcare industry is a plus
• Bachelors degree in Business Healthcare Management or related field