Customer Service Supervisor
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Job Location:
College Park, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service ticketing check-in processing luggage claim handling and service assistance to all traveling passengers.
Primary accountabilities and duties include:
- Ensure accuracy of all weight and balance requirements.
- Promptly handle all Passenger service complaints with a focus on positive resolution.
- Responsible for staff scheduling leadership development and employee accountability.
- Complete all check-in procedures including the handling of reservations ticketing seat assignments and airport announcements and checking for proper international documentation.
- Assist customers with special needs and unaccompanied minors.
- When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 2-3 times per day and responsible for open/closing aircraft doors.
- Read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
- Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
- Perform other duties as assigned.
Qualifications and Experience:
- Must be at least 18 years of age.
- Must have high school diploma or equivalent.
- Must have a positive can-do upbeat personality.
- Must be able to speak read and write in English proficiently.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Comfortably and continuously move/lift customer luggage with up to 70lbs.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Will be exposed to respiratory irritants (jet fumes)
- Must pass an FBI criminal background check and obtain a customs seal.
- Must successfully complete and pass the initial new hire classroom and on-the-job training.
- Must have strong verbal and written communication skills.
- Knowledge of computer software programs.
- Must pass pre-employment drug test.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
People. Passion. Pride. These are the values that have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at more than 200 locations in over 34 countries, across s ... View more
