Customer Relations Credit Supervisor

North Canton, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The Customer Relations Credit Supervisor will be responsible for leading the mission of protecting our customers people business and time across the AWP Safety enterprise. This role will work to align all current and future entities within the enterprise to ensure company standards are achieved by focusing on customer onboarding maintaining and storing accurate customer credit profiles and assisting with account resolution. The Customer Relations Credit Supervisor is responsible for collaboration across all levels to achieve enterprise and organizational goals.

RESPONSIBILITIES

Supervise Customer Relations Credit Analyst(s) to ensure timely and accurate creation of customer accounts to align with current company standards.
Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position.
Create and oversee the maintenance of accurate customer accounts in the appropriate customer system.
On-board new customers to ensure timely payments for services rendered.
Update and maintain customer pricing per each contract.
Effectively communicate with customers sales teams and internal management teams.
Handle confidential information and use discretion when processing credit applications.
Perform credit risk analysis to determine credit limits and credit worthiness.
Review and execute lien waivers/releases per entity as required.
Train and coach on (1) systems and processes to ensure timely and accurate billing and (2) the ownership of Accounts Receivables.
Conduct audits to ensure invoices are presented timely and rejections are corrected timely.
Provide excellent customer service to internal and external customers.
Conduct performance evaluations for their team according to organization guidelines.
Perform other duties and/or special projects as assigned.

Qualifications :

High School Diploma or GED required; Bachelors degree preferred
3-5 years accounts receivable experience required
Prior leadership experience preferred
Previous experience rating credit worthiness preferred
Ability to work in a fast-paced environment and quickly shift priorities
Organized with an intense focus on accuracy and attention to detail
Problem-solving skills and critical thinking skills
Excellent written and verbal communication skills with the ability to interact effectively with all levels of management employees and clients
Basic knowledge of accounting principles and terminology; strong math skills
Outgoing & assertive personality not afraid to approach individuals
Proficient with Microsoft Office Products (Excel Word)
Experience with Microsoft Great Plains Salesforce SAGE Prelude American Contractors TCR and Quickbooks software preferred but not required.

Additional Information :

Employee must be able to successfully handle the physical demands of this position which include the following:

Hours of operation are typically 8 a.m.- 5 p.m. M-F
45-hour work week
$55-63k
Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand walk or reach with hands and arms

AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.

Remote Work :

Employment Type :

Full-time

RESPONSIBILITIES

Supervise Customer Relations Credit Analyst(s) to ensure timely and accurate creation of customer accounts to align with current company standards.
Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position.
Create and oversee the maintenance of accurate customer accounts in the appropriate customer system.
On-board new customers to ensure timely payments for services rendered.
Update and maintain customer pricing per each contract.
Effectively communicate with customers sales teams and internal management teams.
Handle confidential information and use discretion when processing credit applications.
Perform credit risk analysis to determine credit limits and credit worthiness.
Review and execute lien waivers/releases per entity as required.
Train and coach on (1) systems and processes to ensure timely and accurate billing and (2) the ownership of Accounts Receivables.
Conduct audits to ensure invoices are presented timely and rejections are corrected timely.
Provide excellent customer service to internal and external customers.
Conduct performance evaluations for their team according to organization guidelines.
Perform other duties and/or special projects as assigned.

Qualifications :

High School Diploma or GED required; Bachelors degree preferred
3-5 years accounts receivable experience required
Prior leadership experience preferred
Previous experience rating credit worthiness preferred
Ability to work in a fast-paced environment and quickly shift priorities
Organized with an intense focus on accuracy and attention to detail
Problem-solving skills and critical thinking skills
Excellent written and verbal communication skills with the ability to interact effectively with all levels of management employees and clients
Basic knowledge of accounting principles and terminology; strong math skills
Outgoing & assertive personality not afraid to approach individuals
Proficient with Microsoft Office Products (Excel Word)
Experience with Microsoft Great Plains Salesforce SAGE Prelude American Contractors TCR and Quickbooks software preferred but not required.

Additional Information :

Employee must be able to successfully handle the physical demands of this position which include the following:

Hours of operation are typically 8 a.m.- 5 p.m. M-F
45-hour work week
$55-63k
Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand walk or reach with hands and arms

Remote Work :

Employment Type :

Full-time

Key Skills

Revenue Cycle Management
Marketing
Public Relations
Algebra
MailChimp
Media Relations
Social Listening
Relationship Management
Customer relationship management
Medicare
Public Speaking
Writing Skills

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About Company

AWP Safety

Unlock Your Career Potential in Traffic Safety with AWP Safety – America’s Leading Traffic Management Company!AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our ... View more

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