Store Manager Harrods London

STORE MANAGER @HARRODS - LONDON

Max Mara Fashion Group is seeking a Store Manager for one of its corners in Harrods London.

We are looking for a dynamic results-driven professional with solid experience as a Store Manager in department stores or within structured and international retail organizations ideally in the fashion and/or luxury retail sector. The ideal candidate combines strong leadership skills a passion for fashion and a sharp customer focus.

KEY RESPONSIBILITIES

• Oversee all daily operations of the corner ensuring maximum operational efficiency and delivering an exceptional customer experience.
• Implement visual merchandising guidelines and optimize product presentation to drive sales and reflect the Groups brand standards.
• Build lasting relationships with clients providing personalized styling advice and tailored service.
• Monitor sales performance and KPIs proposing commercial actions to achieve the corners targets.
• Act as the main point of contact between the corner and central corporate departments (Retail Buying Visual Merchandising etc.).
• Lead coach and motivate the store team fostering a positive and collaborative work environment.
• Manage staffing needs including scheduling holidays training conflict resolution and team development.
• Uphold the Groups values and brand identity ensuring a consistently high level of service and presentation.

IDEAL CANDIDATE PROFILE

• Passion for fashion and the luxury industry with a strong understanding of department store dynamics.
• Proven leadership and team management experience.
• Previous experience within a department store ideally Harrods or a comparable luxury retail environment is highly desirable.
• Proficient in using digital tools and technology to enhance the customer shopping experience.
• Excellent customer service skills with a proactive solution-driven approach.
• Ability to manage and develop teams effectively while maintaining a collaborative spirit.
• Fluency in English is essential; Italian is a plus.
• Flexible motivated and goal-oriented with a drive for success.

ABOUT MAX MARA FASHION GROUP

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.

The first Italian clothing company founded in 1951 with the aim of offering haute de gamme womens clothing produced according to industrial processes of excellence.

Passion commitment and tradition have created a unique fashion style:

• 9 brands

• 60 collections per season

• items sold per year

• 105 countries in the world

• 2500 mono-brand stores

• 10000 multi-brand stores

• 27 languages spoken

• 5500 collaborators worldwide

Our organisational structure is based on 44 Departments including Fashion Design Marketing & Sales Operations Retail ICT Architecture Design Economics BI etc.

Remote Work :

No

Employment Type :

Full-time