Senior Director, Client Success

What youll do

This position is responsible for leading the enterprise transformation program for one of the major banking clients accountable for endtoend outcomes across the client life cycle from contract to delivery alignment mobilization through to golive and scale. Own executive stakeholder alignment program governance delivery quality and timetovalue partnering with Sales Product Engineering InfoSec and other internal stakeholders to ensure commitments are met or exceeded.

Strong technical fluency in modern banking platforms and cloud architecturesable to challenge assumptions interpret designs and ensure delivery quality

Must have leadership and executive presence ability to be innovative as is primarily responsible for implementing the product to a customer and collaborating with staff members on a regular basis. Advise executives regarding how to balance competing priorities and oversee projects and activities to ensure that effective business strategies and goals are met.

Key Responsibilities

• Leading Pismos Implementations projects
• Project management
• Relationship with 3rd parties - Product Managers Engineering Sales etc.
• Customer-oriented view
• Define team goals and responsibilities
• Oversees implementation projects
• Track and Implement KPIs
• Ensuring visibility of project evolution to stakeholders
• Optimize time to value for clients and consistently maintain reasonable timelines.
• Define and improve deployment process
• Bringing feedback and insights to leaders
• Be aware of the features and evolutions of the Pismo platform
• Deployment requirements knowledge

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Visa will accept applications for this role until at least February 28 2026.

Qualifications :

Basic Qualifications:

• 12 or more years of work experience with a Bachelors Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD) or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelors Degree or 12 years of experience with an Advanced Degree (e.g. Masters MBA JD or MD) PhD with 9 years of experience
• Minimum 15 years of Industry Experience in Banking and Enterprise Transformation
• Based on Columbus OH (Preferred); Willingness and ability to travel for at least 3 days a week every week for at least first 9 months of the engagement
• Led at least one Tier1 bank core modernization from signature to production eg. Temenos Mambu Thought Machine FIS Fiserv or equivalent. 
• Owned multiyear transformation governance with Clevel stakeholders demonstrable recovery of troubled programs. 
• Operated in cloud microservices API streaming architectures familiar with rigorous change control release and resiliency practices. 
• Regulatory savvy US banking controls risk frameworks with proven delivery to audit and compliance expectations.
• Expertise in building and scaling high-performing teams with a hands-on leadership style that emphasizes mentorship empowerment and a culture of accountability.
• Proven ability to deliver complex multi-market projects on time and within scope leveraging advanced project management methodologies (Agile Lean and hybrid models) and a pragmatic results-oriented approach.
• Recognized for forging strong trust-based relationships with C-level executives clients and cross-functional partners ensuring alignment and transparency throughout the implementation lifecycle.
• Adept at translating business strategy into actionable plans optimizing processes and driving continuous improvement through data-driven decision-making and KPI management.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is to USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

Yes

Employment Type :

Full-time