Principal IAM Software Engineer | Security Org

Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered. 

PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance. 

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) deliversworld-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS create an environment where our employees are proud to work and can make a positive impact 

About the Team 

TheServiceNow Security Identity and Access Management organization builds andoperatesthe enterprise Identity and Access Management platform that secures ServiceNow employees systems and partners worldwide. We are a team focused on engineering excellence modernizing how identity governance is built tested and delivered. We manage enterprise-scale Identity PlatformsServiceNow integrationsand Privileged Access Managementacross global and regulatedenvironments andare expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence. 

We are looking for a Principal IAMSoftwareEngineer to bring full stack and systems depth to the team build our DevOps engineering foundation own critical platform integrations and elevate the engineers around them. 

Whatyoulldo 

• Participate in all technical aspects of team deliverables including quality performance maintainability and scalability. 

• Design and build end-to-end CI/CD pipelines using GitLab GitLab Runners Jenkins and Nexusmovingthe teamfrom manual to automated repeatable development and testing workflows. 

• Implement infrastructure-as-code and configuration management with Terraform Ansible and Puppet. 

• Own system integrations across Identity Platforms and ServiceNowAPIs connectors provisioning workflows and lifecycle automation. 

• Contribute full stack development across backend services and user-facing IAM workflows 

• Provide technical input on UI design and implementation. 

• Apply data analytics to identity governance 

• RBAC role mining access pattern analysis entitlement optimization and AI-assisted access request recommendations. 

• Participate in design and code reviews ensuring best practices in performance maintainability and testability. 

• Mentor and guide engineers fostering a culture of technical excellence engineering craftsmanship and continuous improvement. 

• Partner with security compliance and platform teams to deliver solutions that are secure scalable andaudit-ready. 

• Explore and advocate for new patterns that improve system resilience developer velocity and operational maturity. 

To be successful in this role you have 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 

• Deep technical hands-on experience building Enterprise production level Platform 

• 15 years of software engineering experience with3 years as a senior or principal IC or equivalent experience and education. 

• 10 years of full stack development depth 

• Strong backendproficiency(Java or PythonMySQLor PostgreSQL) and working knowledge of frontend technologies (JavaScriptAngularJSREST APIs HTML/CSS). 

• Systems engineering experience designing and operating complex distributed enterprise platforms. 

• Excellent problem-solving skills and ability to lead large-scale technical initiatives 

• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab Jenkins NexusJFrogor equivalent tooling. 

• Proficiencywith infrastructure automation:  

• Terraform Ansible and/or Puppet. 

• Identity data analytics abilitydesigningqueriesbuildingpipelines and deriving actionable insights from operational or identity data sets. 

• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines. 

• Strong knowledge of distributed systems RESTful APIs and software quality principles including reliability and observability. 

• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery. 

• Experience inleveragingorcriticallythinking about how to integrate AI into work processes decision-making or problem-solving.  

• This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on identity governance. 

• A growth mindset and a passion for staying on top ofnew technologiesand industry trends. 

• A strong senseof ownership and a relentless customer focus with a passion for creating exceptional user experiences 

• Strong written and verbal communication skills; able to articulate complex technical concepts to both technical and non-technical audiences. 

Qualifications :

Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered. 

PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance. 

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) deliversworld-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS create an environment where our employees are proud to work and can make a positive impact.

About the Team 

TheServiceNow Security Identity and Access Management organization builds andoperatesthe enterprise Identity and Access Management platform that secures ServiceNow employees systems and partners worldwide. We are a team focused on engineering excellence modernizing how identity governance is built tested and delivered.

We manage enterprise-scale Identity PlatformsServiceNow integrationsand Privileged Access Managementacross global and regulatedenvironments andare expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence. 

We are looking for a Principal IAMSoftwareEngineer to bring full stack and systems depth to the team build our DevOps engineering foundation own critical platform integrations and elevate the engineers around them. 

Whatyoulldo 

• Participate in all technical aspects of team deliverables including quality performance maintainability and scalability. 

• Design and build end-to-end CI/CD pipelines using GitLab GitLab Runners Jenkins and Nexusmovingthe teamfrom manual to automated repeatable development and testing workflows. 

• Implement infrastructure-as-code and configuration management with Terraform Ansible and Puppet. 

• Own system integrations across Identity Platforms and ServiceNowAPIs connectors provisioning workflows and lifecycle automation. 

• Contribute full stack development across backend services and user-facing IAM workflows 

• Provide technical input on UI design and implementation. 

• Apply data analytics to identity governance 

• RBAC role mining access pattern analysis entitlement optimization and AI-assisted access request recommendations. 

• Participate in design and code reviews ensuring best practices in performance maintainability and testability. 

• Mentor and guide engineers fostering a culture of technical excellence engineering craftsmanship and continuous improvement. 

• Partner with security compliance and platform teams to deliver solutions that are secure scalable andaudit-ready. 

• Explore and advocate for new patterns that improve system resilience developer velocity and operational maturity. 

Additional Information :

To be successful in this role you have 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 

• Deep technical hands-on experience building Enterprise production level Platform 

• 15 years of software engineering experience with3 years as a senior or principal IC or equivalent experience and education. 

• 10 years of full stack development depth 

• Strong backendproficiency(Java or PythonMySQLor PostgreSQL) and working knowledge of frontend technologies (JavaScriptAngularJSREST APIs HTML/CSS). 

• Systems engineering experience designing and operating complex distributed enterprise platforms. 

• Excellent problem-solving skills and ability to lead large-scale technical initiatives 

• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab Jenkins NexusJFrogor equivalent tooling. 

• Proficiencywith infrastructure automation:  

• Terraform Ansible and/or Puppet. 

• Identity data analytics abilitydesigningqueriesbuildingpipelines and deriving actionable insights from operational or identity data sets. 

• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines. 

• Strong knowledge of distributed systems RESTful APIs and software quality principles including reliability and observability. 

• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery. 

• Experience inleveragingorcriticallythinking about how to integrate AI into work processes decision-making or problem-solving.  

• This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on identity governance. 

• A growth mindset and a passion for staying on top ofnew technologiesand industry trends. 

• A strong senseof ownership and a relentless customer focus with a passion for creating exceptional user experiences 

• Strong written and verbal communication skills; able to articulate complex technical concepts to both technical and non-technical audiences. 

Preferred Qualifications 

• Strong knowledge of data structures algorithms object-oriented design design patterns and performanceoptimization 

• 5 years of experiencewith automated testing frameworks (e.g. JUnit SeleniumPlaywrightTestNG) and integrating tests into CI/CD pipelines 

• Familiarity with enterprise Identity Governance platforms ( Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow). 

• IAM concepts: identity lifecycle RBAC/ABAC access certifications privileged access management and least privilege enforcement. 

• Strong understanding of SAML OAuth2 OIDC SCIM. 

• Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systemsis nice to have. 

• Exposure to regulated or compliance-constrained environments (FedRAMP GCC or equivalent). 

• Experience with AI productivity and coding tools such as Cursor Windsurf or equivalent. 

• Ability to troubleshoot complex systems andoptimizeperformance across the stack. 

• Comfort with development tools such as IDEs debuggers profilers source control and Unix-based systems 

#SecurityJobs 

For positions in this location we offer a base pay of $240100 to $420200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Remote Work :

Yes

Employment Type :

Full-time