Quality Manager

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Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

The Quality Manager will be responsible for ensuring all works maintenance materials designs documentation and supply chain activities comply with the Contract TfL standards Applicable Law and Good Industry Practice.

They will lead quality assurance quality control documentation audits and compliance for the entire contract scope.

Responsibilities

1. Quality Management System Leadership

Maintain and implement a Contract-specific Quality Planaligned with:

ISO 9001

TfL Quality Requirements

Contract Schedule 10 obligations

Ensure all quality processes (design manufacture installation testing maintenance) are in place controlled and auditable.

2. Design Assurance & Documentation Control

Ensure compliance with design approval verification validation and assurancerequirements.

Review and approve technical documentation test certificates maintenance records and compliance evidence.

Manage configuration controland documentation changes throughout the contract lifecycle.

3. Audit & Assurance

Lead internal audits supplier audits and subcontractor quality audits.

Prepare for and support TfL audits inspections and quality reviews.

Track non-conformances (NCRs) corrective actions preventive actions and closure.

Maintain audit trails and compliance evidence for contractual inspection rights (Clause 41).

4. Installation & Maintenance Quality Control

Ensure all works comply with:

Contract specifications

Technical standards

Safety-critical requirements

Approved RAMS and method statements

Perform field quality inspections and acceptance checks.

Verify material compliance workmanship quality and traceability.

Ensure defects are managed under contractual warranty and defect remediation procedures.

5. Supplier & Subcontractor Quality Management

Assess and approve subcontractors from a quality perspective.

Ensure suppliers comply with:

Contract requirements

Applicable Laws

TfL supply chain standards

Oversee incoming inspection FAT/SAT quality checks and certification.

6. Performance Reporting & Data Integrity

Maintain performance data in line with contractual KPIs.

Ensure accurate and timely reporting of compliance performance and quality metrics.

Support continuous improvement obligations (Contract imposes yearly improvement targets).

7. Risk Management

Identify quality risks and implement mitigation strategies.

Participate in risk reviews and ensure quality impacts are captured.

Support safety and environmental teams where quality interfaces with HSE.

8. Compliance Management

Ensure full compliance with:

Contract

TfL engineering standards

ISO 9001 QMS

Applicable regulatory requirements

Maintain a master document library and ensure traceable controlled records for:

Materials

Workmanship

Inspections

Maintenance

Testing

Assurance submissions

Experience & Qualifications - RequiredQualifications

ISO 9001 Lead Auditor (essential)

Degree or diploma in engineering / quality management (preferred)

Chartered Quality Professional (CQI) is a bonus

Experience

Minimum 5 yearsQuality Management experience in:

Rail

Infrastructure

Mechanical/Electrical systems

Construction or asset maintenance

Strong understanding of:

Assurance frameworks

Technical documentation

Rail or transport quality governance

Experience with TfL or UK infrastructure clients is a major benefit.

Skills

Strong auditing and compliance ability

Excellent documentation control & reporting

Ability to lead suppliers and subcontractors on quality compliance

Strong communication with technical and non-technical stakeholders

What can we offer you

• Strong Remuneration Package

• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme

• A culture which encourages innovative ideas and appreciates our talent is the key to our success

Apply today to join us and build whats next!.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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