Trust Strategy & Operations Manager
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Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
The Trust team helps ensure eBay remains a safe clear and credible marketplace for buyers and sellers around the world. The team builds and maintains policies tools and experiences that protect customers and strengthen confidence across the platform including seller performance feedback buyer protection and post-purchase processes.
In this role you will partner closely with Product Management Analytics Engineering Product Development and Customer Support to find opportunities build solutions and guide go-to-market efforts that emphasize customer value and trust. The role focuses on insight alignment and influence with impact across multiple Trust programs and global partners.
What you will accomplish:
Measure and monitor Trust performance across assigned programs translating metrics into clear insights opportunities and risks that inform portfolio decisions
Develop analysis reporting dashboards and tools alongside Analytics and Product teams to track progress and guide action
Use quantitative and qualitative insights to recommend improvements that strengthen trust for buyers and sellers
Collaborate with UXR Design Content and Product teams to develop and implement changes across Trust journeys
Guide go-to-market alignment by ensuring policy and product updates are communicated clearly and consistently across customer touchpoints
Build and deliver data-driven recommendations and presentations that influence senior and cross-functional leaders on priorities resourcing and direction
What you will bring:
35 years of relevant experience in trust and safety strategy and operations strategic program management product management or a related field
A customer-first approach with a clear understanding of what builds or erodes trust for both buyers and sellers on commerce platforms
Strong analytical and structured problem-solving skills including the ability to define important metrics link data to user behavior and drive measurable outcomes (SQL experience is a plus)
Proven ability to collaborate across functions working effectively with Product Legal Analytics and regional partners to align on shared outcomes
An end-to-end ownership approach from identifying opportunities through measuring impact after launch and iterating on improvements
Clear and effective written and verbal communication skills with the ability to explain policies decisions insights and progress to a variety of stakeholders
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Manager
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
